Customer Service Quality Control

Yolanda R.Bevan

**** ****** ***** **

Effingham, Sc 29541

Phone: 843-***-****

Cell: 412-***-****

ablk92@r.postjobfree.com

Objective

Looking for a position where I can enhance and utilize my skills while adapting to the challenges of changing

work environments.

Abilities

• Detail Oriented

• H ighly Motivated

• M ulti-tasked

• Self Starter with little or no supervision

• Ability to work in fast paced environment

• Computer Proficient in Client Profiles, MS Word, Office,

W indows Xp and Vista.

E ducation

Point Park College

Early and Elementary Education

August 1999-June 2001

Western School of Health and Business Careers

Specialized Associate’s Degree of Child Care Supervisor

September 1997

Car rick High School- Pittsburgh, PA

Academic Diploma

June 1995

Employment H istory

M anagement Science Associates P ittsburgh, PA 6/2006-12/2008

Senior Data Processor

Verify and validate data, trained to match and verify records within interactive operating systems, Used

i nternet as an investigative tool to research store locations and attributes pertaining to the stores in

question,applied an organized approach to performing tasks,gained industry and client specific knowledge to

perform quality control,perform miscellaneous tasks such as editing, coding, researching,and validating

data,independently compeleted routine assignments, recognized problems and notified the appropriate parties

and assisted in solution, attended ongoing training to achieve personal,professional,and technical

i mprovement,took full ownership and accountability of the work that needed to be done.

Metro Preschool and Nursery P ittsburgh, PA 4/2003-6/2006

Allegheny Childcare Academy P ittsburgh, PA 9/1999-4/2003

Learning T ree Schools P ittsburgh, PA 2/1995-9/1999

Group Supervisor

Care for and ensure that the children are properly supervised in accordance with the Department of Public

Welfare,creating a stimulating environment by conducting and developing developmentally appropriate

activities while interacting and providing guidance,acting as a liaison between the children and parents by

addressing problems and answering any questions regarding the child’s day to day activities and

behaviors,changing diapers and/or assisting children with toilet needs while adhering to hand washing

p rocedure,greeting the children and parents, redirecting undesirable behavior with positive

reinforcement,answering phone calls,taking payments and writing receipts when needed,and providing

excellent customer service in order to maintain and bring in the cliental,and following the closing procedures

of the center in accordance with the employee handbook.

References Upon Request

Contact this candidate