Sales Customer Service

Karen P. Speights-Diggs

**** ******* **** **** ( Columbia, MD,21044

Mobile: 443-***-**** ( E-Mail: ablk8y@r.postjobfree.com

Regional Diagnostic Imaging Manager

Significantly increasing sales/Expanding market share

Out maneuver major competitors to establish market dominance

Marketing / Sales Skill Set

Analytical Energetic Results Driven

Dynamic Presentations Network of Contacts New Market Identification

Successful Cold Training / Development Patient Maintenance /

Calling Project Development Retention

Public Relations / Sales / Marketing Materials

Media

Professional Summary

Over 6 years of developing, marketing, and selling outpatient diagnostic imaging

services

Introducing services into new geographical markets

Managing partnerships between diagnostic imaging outpatient centers and hospitals

Increasing sales revenue annually

Reputation for providing unparallel levels of quality patient care

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AMERICAN RADIOLOGY SERVICES, INC., Baltimore, MD 6/2004 to

Present

Outpatient diagnostic imaging services company specializing in X-Ray,

Ultrasound, CT, MRI, PET/CT, Mammography, Dexa, Nuclear Medicine,

Interventional, and Pain Management studies.

Regional Marketing Manager (6/2009 to Present)

. Manage a team of imaging representatives

. Exceed growth projections annually

. Facilitate development of relationships/partnerships with the medical

community

. Promote the American Radiology brand through community outreach

activities

Region includes Anne Arundel, Prince George's, St. Mary's, Calvert,

Charles, and Montgomery Counties; Washington, D.C.; and Northern Virginia

PET Marketing Specialist (10/2008 to 5/ 2009) & (1/2005 to 1/2006)

. Developed and implemented company-wide PET/CT marketing plans

. Trained all imaging representatives to market feature and benefits of

PET/CT

. Managed local participation in Medicare's PET Registry Program

. Expanded PET/CT services into Delaware, Virginia, and Washington, D. C

Imaging Representative (6/2004 to 10/2008)

. Developed the number one sales territory for four consecutive years

. Exceeded growth projections by 10% each year

. Created and piloted three new programs that were expanded into

company-wide programs

. Orchestrated hospital based community outreach programs

. Awarded 2007 "Marketer of the Year" honors

MILEX PRODUCTS, INC., Chicago, IL

10/2001 to 9/2003

Formerly, a national medical supply company specializing in patient

education literature and obstetrical and gynecological medical supplies.

This sixty-eight year old company closed December 2003.

Medical Sales Representative

Managed the Baltimore City, Washington, D.C. and eight surrounding Maryland

counties' territory of 1,500 physicians.

Prospected for new clients by researching leads, obtaining appointments,

and conducting sales call.

Oversaw existing client base through efforts in resolving customer service

and payment issues.

Conducted educational seminars and monitored recovery systems for trend

analyses.

. Exceeded monthly sales quotas by as much as 25%

. Secured and maintained contracts with 17 hospitals throughout Maryland

and Washington, D.C.

. Participated in community outreach programs; additionally promoted and

co-arranged several charity functions which included:

o Walks for Breast Cancer Awareness

o Walk for Local chapters of American Cancer Society

DRUG INFORMATION CONSULTANT, Columbia, MD 10/1997 to

Present

Legally obligated by the chain of command to testify as an expert witness

in drug cases previously analyzed while serving as a Forensic Drug Chemist

at the Maryland State Police Crime Laboratory in Pikesville, Maryland.

Previous Experience: Forensic Chemist, Maryland State Police Crime

Laboratory, (1985 to 1997).

Education & Training

Lincoln University ... Lincoln U, Pennsylvania

Bachelor of Science in Chemistry

Loyola college ... Baltimore, Maryland

Master of Business Administration

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Computer Skills... Microsoft Word, Excel, PowerPoint, Outlook and Internet

Applications.

Contact this candidate