Customer Service Sales Representative
Resume:
Erica M. Ruckman
*** * ***** ***Apt B*Fort Wayne, IN 46802
260-***-**** * ablk6p@r.postjobfree.com
OBJECTIVE
To obtain an exciting career in the business administration field
EDUCATION
Indiana Institute of Technology Bachelor of Science in Business Administration
Fort Wayne, IN 46803 Concentration on Human Resources
260-***-**** Expected Graduation Date: May 2012
EXPERIENCE
Verizon Telecom April 2009-present
Consumer Sales Representative
1 Customer Service
o Incoming calls
O Assisting customers with billing issues and other inquiries
O Expressing empathy to customers’ issues
Sales
2
Recommending additional services
O
Explaining products/services
o
Creating accounts/setting customers up with adequate services
o
Three Rivers Federal Credit Union June 2007-April 2009
Sales Associate
1 Customer service
o Greeting customers
o Answering questions/ help members with account issues
2 Teller Duties
o Deposits/Withdrawals
o Creating accounts/loan accounts
o Stamping/bundling money
o Creating pamphlets for new customers
TECHNICAL SKILLS
Human Relations
1
Receptionist skills
2
Microsoft Proficient
3
AFFILIATIONS
Indiana Institute of Technology Student Board
4
National Honors Society
5
ACADEMIC ACHIEVEMENTS
Academic Honors Diploma
1
CORE 40 Diploma
2
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