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Customer Service Project Manager

Location:
Bakersfield, CA, 93311
Posted:
September 01, 2010

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Resume:

David Hudgins

ablk6o@r.postjobfree.com

**** ****** **** ***** ( Bakersfield, CA 93311 ( 661-***-****

OBJECTIVE:

Seeking full time position, where my leadership, team building, mentorship,

sales, customer relations/service, organizational and interpersonal skills

will be effectively utilized to be an asset to your team.

PROFESSIONAL EXPERIENCE:

Kern County Career Service Center 09/14/2009 to Present

Program Technician/Case Manager

. Interpret complex laws, regulations and written guidelines related to

providing client services.

. Issue authorizations for approved services, benefits, social services

and providing information and assistance to program participants,

potential participants and other interested parties.

. Provide assistance to program participants, potential participants and

other interested parties.

. Assists program participants in completing required documents,

including those utilized for eligibility determination.

. Verify the accuracy, completeness, and timeliness of the submission of

documents used to conduct review and financial eligibility of

applicants.

. Administered oral presentations to people from different socio-

economic backgrounds in order to provide advice and guidance about

program services, policies and benefits.

. Collaborate with professionals and other agencies to coordinate

services/care for clients.

. Maintain accurate documentation and orderly case files for clients

receiving services, as well as the administrative and clerical

processes using computers to reconcile discrepancies.

. Conduct assessments of family needs and makes referrals to appropriate

community resources.

. Interview families and/or individuals, either by telephone or in

person, to explain and interpret program purpose, rules, and

regulations in order to determine initial eligibility of potential

clients; advises families on how to maximize benefits.

. Verify benefits/restrictions and interprets coverage based on

established scope of services.

. Utilize effective interviewing techniques, socio-economic principles,

program

terminology, applicable programs, customer service principles and

community resources.

. Professionally Skilled in interviewing potential clients, providing

customer services, coordinating resources, filing, performing

mathematical calculations, using a computer and

related software applications, conducting needs assessments,

maintaining case files, prioritizing multiple tasks simultaneously,

reading and comprehending complex regulations and procedures.

Recording information, accessing, inputting and retrieving information

from databases, as well as communicating both orally and in writing

sufficient to exchange or convey information.

Dwayne's Engineering and Construction 11/2008 to 02/2009

Backhoe Operator

. Professionally operated backhoe for wellhead removal, flow lines

removal, above ground pits and top-offs. Excellent job and Safety

analyst following state OSHA policies and procedures along with

Standard Operating Procedures.

Team Transit Mix 02/2006 to 07/2008

Construction

. Provided constant quality and prompt customer service building an

excellent long-term relationship with local business owners.

Excellent collections of outstanding account utilizing local

resources.

DeVry University 11/2005 to 02/2006

Admissions Advisor- Inside/Outside Sales

. Responsible for interviewing potential students educational needs,

explaining the benefits and objectives of College programs.

Recruiting high school students, with a customer-focused attitude and

an ability to meet challenges head-on.

. Excellent verbal communication, presentation and interpersonal skills

with an ability to establish rapport with a diverse customer base.

. Utilized proprietary computer based programs to professionally

complete enrollment packages.

Lowe's Home Improvement Center 03/2005 to 11/2005

Fashion/Rough Plumbing Department Manager

. Responsible for superior customer service, merchandising, and sales

performance as Department Manager for Rough and Fashion Plumbing while

managing 11 employees.

. Successfully managed inventory and shrink to budget while continually

making sales plan and budget.

ITT Technical Institute 04/2004 to 03/2005

Admissions Advisor- Outside Sales

. Responsible for interviewing potential students educational needs,

explaining the benefits and objectives of College programs. Recruiting

students, with a customer-focused attitude and an ability to meet

challenges head-on.

. Excellent verbal communication, presentation and interpersonal skills

with an ability to establish rapport with a diverse customer base.

. Utilized proprietary computer based programs to professionally

complete enrollment packages.

Department of Defense; United States Navy 1984 to 2004

Construction Management

. Training Officer for 90 personnel directing all assignments,

scheduling and documentation of military and job specific training

with a 98% attainment

. Responsible for managing up to 45 personnel, including

counseling/mentoring, supervision, time cards, writing evaluations,

reading and comprehending complex regulations and procedures.

. Established reputation as keen project manager in maintaining

accountability of over 40 construction projects valued at $205K; saved

federal government $160K+ by maximizing utilization of Defense

Reutilization and Marketing Office (DRMO).

. Coordinated all logistical support for materials, tools and heavy

equipment. Supervised 28 personnel in electrical, mechanical and

structural remodel for $70K restroom facility.

. Developed revised cost estimate/bill of materials to ensure project

completed on time.

. Implemented Consolidated Waste Hazardous Materials Reutilization

Inventory Management Program, writing technical manual for Standard

Operating Procedures for this program improving efficiency in customer

service by 25%.

. Implemented and updated technical manuals and guidance procedures for

the Safety and Environmental Program.

. Team Leader for the following humanitarian Projects:

Disaster Recovery/Bio-Hazard Team Leaders for downed Alaskan

Airlines Flight 261; supervised crew of 20 in removing and

separating victim's personal belongings.

Operation Restore Hope Somalia, Africa; lead convoy security

units achieving 100% safety record.

Coordinated, scheduled delivery, price negotiated $45K of

electrical, mechanical, structural material for three civic

action projects in Gabon, Africa.

Management, Recruiting and Customer Relations:

. Twenty six years communicating orally, with a large volume of people

from all ethnicity populations in order to resolve problems by

counseling and documentation.

. Provided advice, guidance and referrals about federal, state and

county programs to resolve both personal and professional issues.

. Performed administrative and clerical processes using a computer to

write performance evaluations and counseling for up to 65 personnel.

. Eight years recruited qualified civilians for enlistment into the

Navy; identified target market populations by territorial analysis of

3 counties from High Schools, Vocational Technical Schools and

Colleges.

. Conducted interviews; completed complex enlistment records; counseled

rejected applicants; analyzed recruiting results; and formulated plans

for improving recruiting and marketing.

. Hand Selected as Station Commander for Navy Recruiting Station, Paris

Texas for outstanding leadership and motivation of team members.

. Reading and comprehending complex regulations and procedures;

recording information; accessing, inputting, and retrieving

information from databases; and, communicating both orally and in

writing.

. Earned reputation of trust and integrity within the District by always

promoted a positive Navy image. Consistently exceeded Navy Recruiting

Goals in a difficult rural market.

. Maintained excellent relationship with area business owners and

quickly developed a network of key individuals within the community to

maximize Navy exposure.

. Team Player in Navy Recruiting District Dallas Texas awarded Chief of

Naval Recruiting Command District of the year award for Fiscal Year

1996 and 1997.

Facility Maintenance:

1. Scheduled and maintained 62 construction projects valued over $200K

and 29 Preventive Maintenance facilities folders.

2. Estimated, planned and directed 13 personnel in the 3000 man-day

waterline replacement project Rota, Spain valued at $750K, requiring

extensive coordination with host country foreign nationals.

3. Camp Maintenance Supervisor for 13 men, Civic Action team deployed to

Palau; solely responsible for the upkeep of 38 camp facilities

including mechanical and structural repairs.

4. Supervisor for over 600 man-hours of military transit personnel and

200 man-hours of brig labor for minor constructions projects.

Specialty Training:

Project Safety Supervisor Course Fraternization/Sexual

Harassment

Safety and Quality Control Performance

Evaluations

Diversity Experienced Team Building/Mentorship Program

Enlisted Navy Recruiter/Canvasser Project

Planning/Management

Sales/Marketing

Training Officer

Total Quality Leadership Training Personnel Management

Proficient in Microsoft Office 98/2000 Command

Financial Specialist

Hazardous Material/Waste Handling Drug/Alcohol Awareness

Counselor Safety/Quality Control Inspector Small

Arms Range Coach

Prisoner Escort

Naval Rights and Responsibility

Awards and Commendations:

Naval Commendation Medal, Navy/Marine Corps Achievement Medal-2 awards for

superior performance of duties. Coast Guard Meritorious Unit Commendation

for superior performance of duties during Alaskan Airlines Flight 261

Crash, Joint Meritorious Unit Award, Battle "E", Good Conduct Medal-7

Awards, National Defense Service Medal-2 Awards, Armed Force Expeditionary

Medal, Sea Service Deployment Ribbon-7 Awards, Navy/Marine Corps Overseas

Service Ribbon-3 Awards, Navy Recruiting Service Ribbon. Expert Rifle

Marksmanship Medal, Expert Pistol Marksmanship Medal, Numerous Letters of

Appreciation and Commendations.

REFERANCES AVAILABLE UPON REQUEST



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