Customer Service Human Resources
Resume:
K elle McBride
**** *. ** * * St., Sand Springs, OK 7063
******@***.***
OBJECTIVE
To obtain a challenging position with an opportunity for professional career growth and to use my
management, leadership, and administrative skills to achieve company goals.
SKILLS PROFILE
• Personal and friendly customer service
• Excellent writing and speaking skills; professionally prepared documents
• Manage personnel and delegate duties to effectively accomplish goals
• Plan and conduct meetings, training exercises, and large scale events
• Conflict resolution and problem solving
• Knowledge of general accounting principles with significant payroll and bookkeeping experience
Competent in MS Office in a Microsoft Windows Environment
EMPLOYMENT HISTORY
Owner/Manager 1995 present
Sonic Drive In, Sand Springs, OK
• All aspects of human resources including hiring and training crew members
• Cash handling, bookkeeping and payroll, accounts payable and receivable
• Operate switchboard, food preparation, beverage operations, and carhop
• Provide customer service and support
• Acquired land and built the first of the new “pylon” style stores in the Tulsa
area in 1998. Managed all aspects of grand opening with record sales.
•
Legal Secretary 1988 1995
Hall, Estill, Hardwick, et al., Tulsa, OK
• Provided secretarial and executive support to managing partner and other personnel
• Greeted clients and answered multi line switchboard
• Prepared professional correspondence and complex legal documents
• Maintained an extensive filing system, calendar, and made travel arrangements
• Expertly assisted in several areas of law including the establishment of the new Indian
law department headed by former Chief of the Cherokee Nation, Ross Swimmer.
•
Squadron Commander 2005 present
United States Air Force (USAF) Auxiliary/Oklahoma Wing Civil Air Patrol (CAP), Broken Arrow, OK
• Implement and manage the CAP program as required by Air Force regulations.
• Recruit and train senior and cadet members to assist with Air Force missions.
• Receive considerable training in numerous aspects of leadership and management
• Assumed command of Broken Arrow Squadron on the verge of closure in 2006, and awarded
Oklahoma Wing CAP Squadron of the Year in 2007 and Oklahoma Wing Squadron Commander of
the Year in 2007
• Named Senior Member of the Year for 2009 for both Oklahoma Wing CAP and
Southwest Region of CAP.
•
•
EDUCATION
Associate Degree, Legal Secretary Major 1983
Tulsa Community College, Tulsa, OK
Contact this candidate