Manager Customer Service

** ***** ** **, *******, GA ***** 404-***-**** ( **********@*****.***

Akeisha D. Arnold

Objective To be employed in an environment committed to customer

satisfaction and associate development.

Professional Tuskegee University

Highlights B.S. in Marketing and Sales from the College of Business and

Information Sciences

2 yrs. of experience in Air Force ROTC

T.U.B.E conference planning and development committee

Operations Supervisor

Increased Completely Clean Guest Satisfaction from 67.4 to 70.1

Supervise all back of the house operations of the hotels

Manage spending using a budget based on per occupied room sold

Lead Daily Huddle Meeting to motivate, inform and educate staff

Manage hotel in the absence of General and Assistant Manager

to include:

Safe Deposit Count, Bank Drops, Mellon Transfer

Guest Requests and Challenges

Period End Preparation

Guest Service Administrator

Increase in guest satisfaction survey scores during my hours

worked

Handled Billing questions as well as assisted with accounts

receivable and some accounts payables

Assist Asst. General Manager, General Manager and Sales

Managers with various administrative duties

Account Executive

Seek out and qualify potential business partners for two local

Marriott Int'l hotels

Successfully completed Marriott's Management Development

Program and Sales Edge School

Present written and oral reports during weekly and quarterly

meetings

Administrative Support Assistant

Administrative support of Veterans' Affair Medical Team

Confirm, set & cancel appointments and explain prep

requirements for lab work to patients

Complete Health Care education seminars and exams with 85% and

above

Skills Proficient in MS Office Great typing skills, 40+ wpm

suite 98 and 2007 Great oral and written

Great Customer Service communicator

Skills Excellent team player

Quick and eager to learn True self starter

Employment Operations Marriott International, February 2010-

History Supervisor Atlanta, GA, Present

Account Executive Marriott International, May

Atlanta, GA 2008-February

2009

Administrative Central Alabama Veterans' August 2007-May

Support Assistant Affairs Hospital, Tuskegee, 2008

Al

Education B.S. Tuskegee University, May 11, 2008

Tuskegee, Al

Community YMCA Cheer coach volunteer, Veteran's Hospital volunteer, Relay

Involvement for Life participant, Donations to Tuskegee Fire Dept's Toys

for Tots Christmas mission, Magnolia Nursing home volunteer,

Children's Miracle Network Fundraising at current job, Sleep

out for the Homeless participant

References are available upon request.

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