Customer Service Technician
Resume:
Jasmine N Owens
Durham, NC *****
ablk64@r.postjobfree.com
Objective: Obtain a full time position where I can maximize my skills and training experiences.
EDUCATION:
B.S., Animal Science, North Carolina Agricultural & Technical State University (NCA&T), May 2009
RELEVANT COURSEWORK:
• Performed blood collections from mice and rats using the following methods: retro-orbital sinus
(anesthetized only), cardiac (terminal only), tail vein, saphenous vein, facial vein, and subclavian veins
(rats only)
• Performed blood collections from avian species using the following methods: brachial wing vein, right
jugular vein, cardiac (anesthetized only)
• Performed blood collections from dogs, cats, and nonhuman primates using the following methods:
cephalic, sphenous, femoral, and jugular veins
SKILLS:
• Certified Groomer (August 2008)
• Strong written and oral communication skills
• Excellent interpersonal skills
• Proficiency in Microsoft Office
EMPLOYMENT HISTORY:
04-19-10 to 7-9-10 Laboratory Animal Care Technican, Taconic Farms
• Perform animal husbandry, ensuring high standards of care are met
• Feeding and watering animals
• Clean and sanitize cages
• Detailed, accurate record keeping
• Packing of animals for shipment
• Some study support functions such as animal weighing, observations and data documentation
01-18-08 to 04-15-10 Animal Groomer, Petsmart
• Perform animal grooming techniques, including nail trimming, animal bathing and drying, animal hair
cutting and styling, and ear cleanings. Also maintained and sanitized grooming equipment to prevent
disease and infection
• Advise and educated animal owners on proper animal hygiene maintenance techniques
• Attend grooming academy specialized training
03-26-07 to 11-28-07 Veterinary Technician, Central Carolina Veterinary Hospital
• Performed animal venipuncture
• Performed dental prophylaxes
• Collected urine samples
• Performed animal skin scrapings
• Administered and processed radiographs
• Performed routine lab procedures and tests in hematology, urinalysis, and serology
• Obtained and recorded patient case histories
• Assisted the veterinarian with physical examinations that help determine the nature of the illness or
injury
• Performed and maintained anesthesia
• Administered medications, fluids, and blood products as prescribed by the veterinarian
• Operated electrocardiographic, radiographic, and ultrasonographic equipment
• Maintained treatment records and inventories of all animal hospital pharmaceuticals
06-19-06 to 03-26-07 Animal Groomer, Petco
• Performed animal grooming techniques, including nail trimming, animal bathing and drying, animal hair
cutting and styling, and ear cleanings. Also maintained and sanitized grooming equipment to prevent
disease and infection
• Advised and educated animal owners on proper animal hygiene maintenance techniques
05-17-06 to 07-15-06 Veterinary Technician, Burlington Road Animal Hospital
• Provided specialized nursing care to meet the specific needs of each animal
• Assisted with around the clock care for animals in critical condition
• Monitored detailed animal behaviors in accordance with emergency response thresholds
05-26-05 to 10-01-05 Customer Service Associate, Kohls Department Store
• Provided customer service as a cashier
• Monitored the clothing inventory and performed retail stocking as needed
04-01-03 to 04-10-04 Service Clerk, Wal-Greens
• Provided customer service as a cashier
• Successfully managed high volume customer lines for item purchases
REFERENCES: Available upon request
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