Manager Customer Service

Eaisha Johnson

Permanent Address *** Seagull Court, Westerville, Ohio 43082

Local Address **** ******** **** ***. *, Columbus, Ohio 43213 (Good

through July 2011)

*******.****@***.*** 614-***-****

EDUCATION THE OHIO STATE UNIVERSITY Columbus,

Ohio

Bachelor of Arts

March 2010

Double Majoring: Criminology and Psychology

Cumulative GPA: 3.47

RELATED COURSE WORK

. Abnormal Psychology

. Stereotype and Prejudice

. Psychology of Adolescents

. Introduction to Criminal Justice

. Criminology

. Behavioral Neuroscience

. Social Psychology

. Social Stratification

. Quantitative Research Methods

. Fieldwork: Criminology & Criminal Justice

. Deviant Behavior

. Crime and Delinquency

. Sociology of Deviant Behavior

. Sociology of Youth & Crime

RELEVANT EXPERIENCE

Ohio Department of Youth Services

Columbus, Ohio

Juvenile Parole Services Intern

July-September 2009

. Accompanied parole officers, participated, and assisted in the court

hearings and home visits

. Learn the policies and procedures of parole officers and supervisors

. Perform secretarial tasks, such as writing case plans and creating a new

reference guide

Scioto Juvenile Correctional Facility

Delaware, Ohio

Intern to Unit Manager

June-September 2008

. Perform secretarial tasks, such as writing incident reports for the

Unit Manager of Hunter

. Have extensive knowledge of Microsoft Office including Word, Excel,

PowerPoint, and Outlook

. Organize various rehabilitation programs for the girls on the Hunter Unit

. Learn the general processes & assist the social work supervisor, unit

manager, security guards,

social worker, and psychiatrist of Hunter Unit

ADDITIONAL EXPERIENCE

Westerville North High School Westerville, Ohio

Assistant Men and Women's Track Coach February

2009-Present

. CPR and First Aid certified, attained in February 2009

. Exhibit profound leadership skills and extend knowledge of track to

participating athletes

. Manage paperwork and team equipment to maintain efficient office

practices

Urban Active Fitness

Columbus, Ohio

Customer Service Representative

August 2009-March 2010

. Work the front desk by answering and directing phone calls coming into

the club

. Check club members in, inform members about delinquent accounts, and

answer any question inquires customers may have

. Simultaneously operate and run the smoothie bar, the tanning beds, and

the front desk

The Ohio State University

Columbus, Ohio

The Women's Ohio State Track and Field Team

March 2007-January 2009

. Attended morning work-outs and afternoon practices to gain strength and

speed

. Competed in the winter and spring seasons

. Attained many life skills; time management, hard work ethic,

perseverance, coachable

. Exhibit great problem solving and communication skills with various

kind of people

LANGUAGE SKILL

Intermediate communication skills in Spanish

ACTIVITIES Dean's List (6 quarters), The Ohio State

University

& HONORS Scholar Athlete at the Ohio State University, 2007-2009

National Society of Collegiate Scholars, 2007-

Present

The Thank You-thon with Women's Track and Field,

2008

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