Sonia McClendon

**** ********** **

Baton Rouge, LA 70805

Home: 225-***-****

Other: 225-***-****

ablk5o@r.postjobfree.com

Experience

Allied Waste, CSR

***** ******* ** ***** *****, La 70807

October 2006 - July 19,2010

Answer phones for Baton Rouge and New Orleans area

Schedule hauls for both areas

Cancel service

Setup new service

Process payments

Explain bills

Assist dispatch and drivers

Provide exceptional customer service to all customers

Cingular Wireless, Customer Service Rep

4455 American Way Baton Rouge, La

August 2005 - September 2006

Customer Service

After Hours Support

Relocations

Technical Support

Combined Billing

Listening skills

Typing

Chase/Kelly Services, Data Entry

451 Florida St Baton Rouge, La 70801

Baton Rouge, LA June 2005 - August 2005

Keeping personal banking information updated

Excel Home Phone, Programmer/CSR

Swan St Baton Rouge,La

December 2003 - June 2005

Office Assistant of front desk

Open and Close store daily

Programming of home phone service

Customer service with all services

Activation of cell phones

Disconnect home phones and pagers

Listening skills

Typing

Blockbuster, Cashier

5959 Plank Rd Baton Rouge, La 70805

August 2004 - April 2005

Customer Service

Stocking

Preparation of the store

Listening skills

Shell / Texaco, Manager

Jones Creek, N. Acadian & Port Allen

February 2000 - November 2003

Started as a cashier then moved to Asst. Manager and eventually Manager

Payroll

Scheduling

Monthly Team Meets

Customer service

Ordering of all products

Increased fuel sales by 12%

Doubled carwash sales

Increased C-store sales by 35%

West Telemarketing, Telephone Rep

7850 Anselmo Ln Baton Rouge, La 70810

November 1998 - March 2000

Provided customer service

Listening skills

Computer Experience

Plenty Patience

Infant & Preschool Teacher

Various Daycares in Baton Rouge, LA

June 1995 - March 2005

Caring for young children

Experience on child development

LA Technical Institute, Childcare Development

Baton Rouge, LA May 1994 - July 1995

Major in child care development. Course included study of child

development. Enjoyment of working with children and helping people. Worked

in the laboratory for work experience. Also, learned how to own and manage

your own daycare!

Winn-Dixie & Piggly Wiggly, Cashier / Scanning

Baton Rouge, LA

June 1991 - June 1993

Customer service, computer experience and teamwork

Education

LA TECHNICAL INSTITUTE

Childcare Development

3250 N Acadian Thruway E

BATON ROUGE, LA 70805

Graduated June 1995

CPA CERTIFICATION (APRIL 1995)

CPR CERTIFIED ANNUALLY

PEDIATRIC FIRST-AIDE CERTIFICATION (JULY 1994)

GLEN OAKS HIGH SCHOOL

6650 Cedar Grove Dr

BATON ROUGE, LA 70812

Graduated May 1992

Skills

CUSTOMER SERVICE

MANAGEMENT

COMPUTER SKILLS

HELPING OTHERS

WORKING WITH NUMBERS

WORKING WITH CHILDREN

PROGRAMMING

SCANNING

PATIENCE

FILING

TYPING

REFERENCE

Lyeokie McGee 225-***-****

Sharon Williams 225-***-****

Shymeka Washington 225-***-****

Karen Ramirez 225-***-****

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