Customer Service Data Entry

Melanie Davis

Mobile Phone: 614-***-****

Secondary Phone:

E mail: *********@*****.***

OBJECTIVE

To find position with substanial employer and use the skills that I have gained through past employers and learn new ones to

enhance the skills and abilities that I now have!

WORK EXPERIENCE

Customer Service III

08/01 08/10

Anthem Life Worthington, OH

Insurance

Answer calls regarding employee life insurance, give out quotea for conversion policies, make up policies and update billing

files. Answer calls in call center regarding medical claims and benefits for General Motors and Ford, process claims, review

corropondance in referance to medical procedures. Extensive data entry and phone work . Daily follow up and research .

Work with Fidelity in coordinating with Medicare for equipment surgeries and claims.Mentor new associates.

VARIOUS TEMPORARY CLERICAL POSITIONS

CUSTOMER SERVICE

July 1999 October 2000

CIGNA HealthCare Columbus, OH

ANSWER CALLS REGARDING DENIED CLAIMS, PROCESS CLAIMS GATHER AND INPUT INFORMATION FROM

CLAIMANT, FOLLOWUP WITH EMPLOYERS ON MEDICAID CLAIMS RECORDING INFORMATION AND PREPARING

CORRESPONDENCE, UPDATING ICD9 CODES, FAXING .TRAINING OF 8 10 NEW EMPLOYEES SUPERVISING OF 6

TEAM MEMBERS AND MONITORING OF CALLS, ALSO SENDING OUT PROVIDER DIRECTORIES VIA REQUEST

FROM INTERNET, supervise associates. Work with MEdicare on coordinating claims and surgeries

EDUCATION

Associate Degree,

0 0 5 1991

WV State College Institute, WV

DEGREE IN FASHION MERCHANDISING

Vocational,

0 0 5 1987

FAYETTE VO TECH State:WV

STUDIED CLERICAL PROCEDURES

High School or equivalent,

0 0 5 1987

OAK HILL HIGH State:WV

STUDIED ACCOUNTING

SKILLS

Intermediate

Microsoft Word

Intermediate

Windows 98&95

Intermediate

data entry 7500ksph

Intermediate

Typing 40 WPM

Expert

faxing

Intermediate

Internet

Beginner

excel

Beginner

PowerPoint

Intermediate

ICD9

Intermediate

HCPS

Expert

Lotus Notes

Beginner

HBOC

Intermediate

DRG

Expert

HMO Billing

Expert

ppo billing

Intermediate

third party billing

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