Customer Service Information Technology

Location:

Posted:

September 01, 2010

Corey D Jones

Wixom, MI ****3

ablk4a@r.postjobfree.com

Objective: To obtain a position in the field of Information

technology

Education: ITT Technical Institute Troy, MI

Associates of Applied Science Degree in

Information Technology with an option in Computer Network

Systems attained 03/10 currently pursuing Bachelors Degree

Skills: Operating Systems (OS): Windows 95/98/2000/2003/XP,

Linux Red Hat

Conceptual: Backup procedures, information security,

troubleshooting routines, OSI seven layer model, client/server

architecture, peer-to-peer architecture, Active Directory

management

Hardware: Processors, Motherboards, RAM, Hard Drives, Optical

Drives, Expansion Cards, Hubs, Switches, Routers, Bridges,

Network Interface Cards (NICs), Cabling

Software: Office 2001/XP/2003 Suite, MySQL Database Server

Protocols: TCP/IP, Domain Name System (DNS), Dynamic Host

Configuration Protocol (DHCP), Hyper Text Transfer Protocol

(HTTP), Post Office Protocol (POP3), Internet Relay Chat (IRC),

File Transfer Protocol (FTP) Ethernet (802.3), Wireless (802.11)

Computer Languages: Visual Basic .NET, SQL, HTML

General: Attentive listener, strong writing comprehension,

excellent math understanding, clear communicator, positive

attitude, reliable worker with proven customer service skills

Projects: Installed configured and maintained Windows Server 2003.

Successfully managed, implemented, and configured hardware and software for

two tier, secure, and fully scalable WAN.

Employment: McDonald's Novi, MI 08/09-Present

crew member

Ridmakerz Novi, MI 03/09-08/09

crew member

Starbuck's Novi, MI 07/06-06/09

Barista

References Available Upon Request