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Customer Service Sales

Location:
Madison, AL, 35758
Posted:
September 01, 2010

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Resume:

BONNIE S. BIRTCH

*** ***** ****** ****, *******, AL 35758

Phone: 256-***-****

E-MAIL: ablk29@r.postjobfree.com

objective

Seeking a progressive and challenging administrative position where

excellent supervisory, organization, communication and problem solving

skills are required, performance demanded and results rewarded.

SUMMARY OF QUALIFICATIONS

Detail and profit oriented, with proven ability to identify, analyze and

solve problems. Creative, goal-oriented, responsible, proven leader.

Seasoned administrative operations with major strengths in organization,

planning and supervision.

Self-motivated professional; well able to assume responsibility and

performs well in fast paced environments.

Proven ability to handle difficult projects from inception to completion

in various capacities and environments.

Excellent Computer Skills: SAP, Macola, Dataware, Profit 21, Microsoft

Excel, Microsoft Word, Microsoft PowerPoint, Outlook, Lotus 123, Lotus

Organizer and familiar with Microsoft Access, Reynolds & Reynolds &

Olympic.

Detailed knowledge of Domestic and International shipping and

warehousing procedures to include J.I.T., sales administration,

purchasing and procurement.

eDUCATION

198*-****-** Seminars & Workshops McAllen, TX & Huntsville, AL

Related to professional development

1988-1990 Southern Junior College Huntsville, AL

Automated Office Management

1983-1984 United States Army Ft. Gordon, GA & Ft. Ben. Harrison, IN

Basic Training and Advanced Individual Training

1983 North Clayton Senior High School Riverdale, GA

Graduated

Experience

Jan. 10-Aug. 10 Mercedes Benz of Huntsville/Landers McLarty Nissan

Huntsville, AL

Business Development Specialist

Customer Service to include Sales & Service Follow-up. Problem resolution.

Sales Reporting using NetStar & NissanNet. Inventory Clerk, Warranty

Input., Dealer Trades.

Oct. 04-Dec. 09 E & R Industrial Sales Decatur, AL

Inside Sales & Customer Service

Crib Management using Delphi Saginaw Steering Dataware System for

abrasives, cutting tools, hand tools, janitorial, safety and other

materials used in the manufacturing facility.

Purchasing, billing, reporting & customer service

Communicate with Suppliers and Customer to accomplish the goals of E & R

Industrial sales.

Jan. 04-Sep. 04 Martin Plant Services / Delphi Branch Athens, AL

Administrative Coordinator

Database Management using Dataware Software

Reporting, Analyzing Data, Data Perfection and Administrative duties to

support the success of the Commodity Management Program

Communicate with Suppliers and Customer to accomplish the goals of

MPS/Delphi.

Jan. 02-Aug 03 Mtronics.com, Inc. Huntsville, AL

Coordinator Quality Administration / Process Area

Office Administration Functions to include AP, AR, Reporting, Purchasing

Coordinate a Process Area to include the Inventories & Production Control

Nov. 99-Oct. 01 Samtech Corporation McAllen, TX

Manager Finance and Administration / Supply Chain Manager

Assisted in the start up of a Maquila Manufacturing facility in Reynosa, MX

to supply playback mechanisms for the Automotive Industry with sales for

CY2001 of $30M.

Purchasing & delivery of all raw materials for the manufacturing plant in

Reynosa from International and Domestic suppliers.

Responsible for all operations of the McAllen Facility including AP, AR,

Sales Administration, Human Resources, Reporting, Inventory, and

Shipping/Receiving.

Production scheduling of 8 production lines with a weekly volume of 40,000

units.

Jan. 94-Oct. 99 Nissei Sangyo America Ltd. McAllen, TX

Office Manager/Sales Coordinator

Opened McAllen branch office as a supplier to provide direct support of

sales, technical and product delivery to GM's Delphi Mexican Plants located

in Reynosa & Matamoros with an average monthly sales of $2M.

Manage the Inventory Management, Presales, Sales Order Processing, Pricing,

Inventories, Reporting, Forecasts & Planning and all other administrative

duties required to support the goals of Nissei Sangyo America Ltd.

Communicate (international & domestic) directly with suppliers and

customers with purchasing and shipping issues.

Created and developed Inventory Management and Forecasting System used to

maintain company's business. Developed all administrative computer

programs and filing systems to facilitate NSA operations within the

Electronic Systems Department. Administrator and/or Supervise all

operational functions.

Sep. 92-Sep. 94 Span Europe S.A. de C.V. Cadiz, Spain

Customer Service Representative

Span Europe provided Bonded - Free Trade Warehousing and JIT delivery

services to suppliers to meet daily shipping requirements to the Cadiz

Spain Ford Plant. Communicate and coordinate directly with large customer

base located in U.S., Europe, and Asia to meet delivery requirements of

approximately 220 part numbers to our Automotive customer and track

incoming shipments.

Handle Data Entry and EDI transfer of shipment data to customer base.

Prepared documentation for daily shipments to meet customs requirements and

automotive labeling requirements. Prepared and sent ASN's to customer.

Maintained Records Management.

Jun. 87-Sep. 92 Nissei Sangyo America Ltd. Huntsville, AL

Sales Administrator

Handled all administrative duties required to support the goals of our

operations as a supplier of Acustar (Chrysler). Performed purchasing,

sales, delivery, inventory management, AR, AP, reporting, audits and all

functions required to perform to our team goals.

1983-1986 United States Army Huntsville, AL

Primary: Personnel Administrative Specialist

Secondary: Clerk Typist & Legal Clerk

End of Tour Rank: Sergeant E-5

Numerous Achievement Awards & Certificates

Stations Served: Ft. Jackson, SC, Ft. Benjamin Harrison, IN, Giessen,

Germany, Ft. Gordon, GA.



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