Human Resources Quality Control

* * * * * A N T R E L L D R I V E, C O L O R A D O S P R I N G S, C O 8 0 9 11

757-***-**** • ***************@*****.***

SHAKILIA JACKSON

OBJECTIVE

To obtain employment that will allow me to utilize my administrative, accounting, and

customer service skills with upward mobility.

P ROFESSIONAL TRAINING

Word Perfect, Proficient in Microsoft Office 2003 and 2007, Accounting, Data Entry,

W ORK OF EXPERIENCE

February 2010 to April 2010 ITT Systems Defense Contractor thru Kelly Services Temp Agency

Colorado Springs, CO Human Resource Assistant

• Creating, updating, and day to day maintenance to spreadsheets for benefits, learning and

development department

• Training Manager Email customer services focal point

• Editing numerous compensation and benefits official documents

• Uploading information to a variety of portals

• Assisting with the awards program

September 2006 to July 2009 Transtec Corporation, Government Contractor

Norfolk, VA Employee Labor Relation Administrative Support Team Lead

• Primary duties include processing a variety of personnel actions using the Modern Defense

Civilian Personnel Data System (MODERN), Human Resources Management System (HRMS)

and handling quality control issues

• Lead of six Administrative Assistants in the Labor/Employee Relations, and Benefits Branch and

approving official for all actions processed daily such as promotions, suspensions, change to

lower grades, resignations, removals, terminations, and awards

• Process enrollment forms for the Thrift Savings Plan, Federal Employees Health Benefits, and

Federal Employees Life Insurance

• Establish Workers Compensation Claims files by entering initial information into the Defense

Injury and Unemployment Compensation System (DIUCS)

• Process resignation and retirement packages according to regulations, policy, and procedures

• Process payroll transmittal and unemployment Verifications in UCPCS

• Customer Services to fellow employees, Human Resources Specialist, and supervisors, directly

on matters related to benefits and adverse actions cases

• Interpret, apply and research Department of the Navy Polices and Federal personnel laws, rules

regulations and procedures

• Prepare professional correspondence by means of emails or telephone regarding missing

information on applications that are not completed

• Prepare Quality Control Performance Reports monthly

• Administrator of the various leave programs offer by the federal government Family Medical

Leave ACT, Family Friendly Leave Act, Advance Sick Leave, and the Voluntary Leave Transfer

Program

• Review applications to ensure required documentation is submitted

• Inform all applicants whether or not they meet the criteria of the program.

February 2006 to September 2006 Transtec Corporation, Government Contractor

Norfolk, VA Employee Labor Relation Administrative Support Clerk

• Process actions in Modern Defense Civilian Personnel System such as terminations,

resignations, removals, suspensions, deaths, and retirements

• Prepare disciplinary files and enter information into the Human Resources Management System

• Mail out all disciplinary correspondence

• Responded to clients via email and phone calls regarding the separation from the company

• Prepared Quality Control Performance Reports monthly

January 2000 to September 2005 Map Communications

Chesapeake, VA Receptionist/Customer Services

• Made customer contact for different companies and handled customer complaints in a full range

high volume call center inbound and outbound calling

• Worked on outbound calls to meet customer satisfactions

• Assist supervisor on duty with emergency issues using multiple methods including, tested phone

lines, made outcalls and patched thru to clients when necessary

EDUCATION

2010-Present Ashworth College

Human Resource Management

2001-2003 Tidewater Community College, Portsmouth, VA

Business Administrative

1998-1999 KEE Business College, Newport News, VA

Computerized Office Application

1998 Lakeland High School, Suffolk, VA

High School Diploma

P ROFESSIONAL AWARDS AND RECOGNITIONS

Promotion September 2006

Letter of Recognition Award February 2007

REFERENCES

Upon Request

Contact this candidate