Customer Service Representative

Eric D. Johnson

**** ******** **.

Birmingham, AL 35215

Email:**.*****@*****.***

Phone: 205-***-****

Objective To gain valuable experience through apprentice, internships, and all other avenues that

will ensure my success.

Education 2007-Present Alabama A&M University Normal, Alabama

B.S., Business Administration, Concentration International Business.

Graduation, Spring 2010

Experience

Dean List Spring 2008

Level 2 Academic Scholarship

2009-2010 Direct TV Huntsville, Alabama

Customer Service Representative

Responsible for taking in-bound calls from customers who have indicated a desire

for additional programming and/or equipment

Able to determine programming, equipment and other service needs which is in

the best interest of the Customer

Provide basic technical and billing support to ensure customer satisfaction

Meet established call center productivity and quality standards communicate in a

professional and courteous manner with customers, co-workers and site

leadership.

2007-2008 Alabama A&M University Normal, Alabama

Resident Assistant

Coordinate events for the purpose of promoting interpersonal interaction and community

development.

Develop the capacity to listen and understand, and to be flexible and open minded in

responding to student needs and concerns.

Become a positive role model for residents.

Develop trust and maintain confidentiality in the peer assistant role.

2005-2008 Wal-Mart Supercenters Huntsville, Alabama

Dairy Sales Associate

Ensures a fresh and appealing display by checking codes, rotating products, and

removing out-of-date products.

Organizations

Follows and complies with all applicable health and sanitation procedures and adheres to

safe work practices.

Ensure that each customer receives outstanding service by providing a friendly

environment, which includes greeting and acknowledging every customer, maintaining

solid product knowledge and all other aspects of customer service

Kappa Alpha Psi Fraternity, Incorporated

Sigma Alpha Pi Leadership and Success Organization

• Event Coordinator, 2007-2008

Phi Beta Lambda Business Fraternity, Incorporated

Students In Free Enterprise

• Vice President, 2008-2009

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