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Sales Customer Service

Location:
Rockford, MI, 49341
Posted:
September 01, 2010

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Resume:

THOMAS H. TER MEER

**** ***** ** *** *****, N E

Rockford, Michigan 49341

Telephone: 616-***-****

SUMMARY

Extensive experience in selling HVAC, hydronic and plumbing to Mechanical Engineers, Facility

Managers, Institutions, Mechanical Contractors and Maintenance Personnel, through complete

application of all products.

EXPERIENCE

FERGUSON SUPPLY CO., Grand Rapids, Michigan 2007 - 2010

Wholesale suppler of commerical hydronic heating, and plumbing products

Inside Sales Specialist - Hydronic, Steam Heating and Commercial Plumbing Equipment

Introduced and promoted sales of quality hydronic, steam heating, and plumbing products

to mechanical contractors, maintenance personnel, and institutions throughout Western

Michigan. Quoted and provided complete design, layout, and selection of hydronic

radiant floor heating equipment to all customers. Also assisted the customer in complete

equipment trouble shooting, replacement boilers and repair parts on current products.

Assisted customers with excellent customer service while maintaining complete

satisfaction.

WOLVERINE BRASS, INC., Conway, South Carolina 2003 - 2007

Manufacturer of residential and commercial plumbing products

District Sales Manager - Western Michigan and Northwest Indiana

Increased sales 35% while managing two territories of approximately 200 customers. Sold to plumbers,

maintenance personnel, contractors, and institutions. Traveled throughout these territories once a month while

traveling five days a week. Provided all customers excellent, complete customer service in a timely manner.

U S FLOW CORPORATION, Grand Rapids, Michigan 2002 - 2003

Manufacture distributors of plumbing products, pumps, controls, and automation equipment

Direct Product Sales Specialist, All Product Lines and Equipment Groups

Introduced and promoted sales of commercial/industrial plumbing supplies (pipe, valves,

fittings and fixtures), irrigation and industrial pumps, automation controls and

instrumentation to contractors, manufacturing, and institutions throughout the Midwest U

S. Re-established “house accounts” into regular customers in addition to extensive cold

calling and regular customer satisfaction follow up. Provided all quoting of

products/equipment through ordering, shipping and account managing of all contacts

through use of ACT and TREND systems.

CORROSION FLUID PRODUCTS CORPORATION, Grand Rapids, Michigan 2000 - 2002

Manufacture distributor of specialty pumping equipment, piping, and valves for industrial processing

Applications Engineer - Inside Rotating Equipment Specialist

Engineered and promoted sales of fluid transfer systems, shaft sealing devices, specialty lined piping and valve

equipment and control systems to West Michigan manufacturing and engineering firms. Performed all required

functions in this position including equipment/system upgrading through complete application review based on

system life cycle costs while providing complete follow through from purchasing through equipment installation

and startup. Sales and service of all equipment with complete customer follow up/satisfaction.

Thomas H. Ter Meer Page Two

KERR PUMP and SUPPLY, INC., Grand Rapids, Michigan 1998 – 1999

Manufacture and distributor of commercial and industrial fluid/vacuum pump and blower equipment

Grand Rapids Branch Manager & Inside Applications Sales Engineer

Introduced and promoted sales of industrial and commercial fluid and vacuum pumps, positive displacement

blower and heat transfer/control equipment to West Michigan manufactures and institutions. Bid on local

construction jobs, working closely with mechanical design engineers, contractors, building managers, and

maintenance personnel. Managed inside sales person while providing support to two outside sales people.

NEFF ENGINEERING COMPANY, Grand Rapids, Michigan 1997 – 1998

Manufacture and distributor for hydraulic/pneumatic motion control equipment, systems, and components

Western Michigan Territorial Sales Engineer

Introduced, promoted and sold well known name hydraulic and pneumatic equipment, systems and accessories

to West Michigan manufactures. Worked closely with engineers and building managers

on large projects.

BLACKMER, A DOVER RESOURCES COMPANY, Grand Rapids, Michigan 1992 - 1997

Manufacturer of positive displacement pumps for industrial fluid processing and liquid

transfer

Applications and Product Sales Engineer – Fluid Processing & Transfer Business Units

Promoted sales of rotary, positive displacement pump equipment to domestic and

international sales markets.

Assisted engineers, resellers, agents, and planning developers with Blackmer design

features and trouble shooting assistance. Provided in-depth system design review and

analysis, line loss calculations in addition to compiling pump material certification,

special test documentation, and the quotation of major projects.

K. L. MC COY & ASSOCIATES, Cedar Springs, Michigan 1989 – 1991

Manufacturer’s Representative of steam and hot water commercial & industrial HVAC plumbing equipment

Industrial and HVAC Equipment Sales Engineer

Direct sales of hydronic/boiler heating and cooling specialty equipment to West

Michigan institutions, manufacturers, mechanical design engineers, contractors, and

maintenance personnel. Selected, sized, calculated and quoted all major and related

hydronic and boiler equipment to Michigan mechanical contractors.

DETROIT PUMP & MANUFACTURING COMPANY, Wyoming, Michigan 1982 – 1989

Distributor of commercial/industrial/sanitary pumps and pumping equipment

Applications & Inside Sales Engineer

Promoted sales of commercial and industrial fluid transfer and related rotating equipment

to West Michigan manufacturers, mechanical design engineers, contractors, and

maintenance personnel. Provided complete

equipment selection upon application review, customer service/satisfaction, and

equipment buyer functions.

EDUCATION

AAS Degree, Refrigeration, Heating, Air Conditioning & Ventilation – Ferris State University

Certificate, Refrigeration, Heating, Air Conditioning & Ventilation – Grand Rapids Community College

OTHER PROFESSIONAL TRAINING

Seminar and Special Training information available upon request

MILITARY

United States Navy - Honorable Discharge



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