Customer Service Representative

H ashim Ali

*** ********** * * *** Apt. #** T rotwood, Ohio 45426 216-***-**** abljzv@r.postjobfree.com

Summary of Professional Qualifications

• Exceptional case research, writing, file management and client relations gained in progressively responsible

positions.

• Tremendous ability to analyze and prioritize daily routines and project tasks to meet deadlines.

• Extraordinary capacity to work with minimal supervision in an efficient manner.

• Effective LexisNexis, Westlaw, Microsoft Word, Excel and Internet research skills.

Professional Experience

Customer Service Representative October 2007-January 2010

The Internal Revenue Service 1290 East Ninth Street, Cleveland, Ohio 44109

• Provide outstanding customer service and federal tax law advice to American tax payers.

• Accurately research and analyze a wide range of tax law publications and the United States Internal Revenue

Code in an effort to assist in the completion of the United States Individual Tax Return series 1040, 1040A

and 1040EZ.

• Calculate and determine the monetary amount of several credits, deductions, exemptions and tax liability.

• Educate tax payers and establish a variety of payment arrangements.

Document Reviewer August 2006-October 2007

Major Legal Services-Litigation Management 1301 East Ninth Street Cleveland, Ohio 44114

• Examined large collections of medical and legal documents for accuracy.

• Assisted in preparing and compiling memoranda, complaints, affidavits and pre-trial motions in regards to

class-action law suit defense.

• Collaborated with staff attorneys to meet and exceed pre-trial deadlines and activities.

Paralegal November 1995-May 2000

Attorney Christopher M. Cooper & Associates 3501 Cleveland Avenue Columbus, Ohio 43205

• Collaborated with senior partner in processing civil and criminal trial cases from inception through closing

argument. Litigation included but not limited to plaintiff personal injury, criminal defense, business

organization, divorce and juvenile defense.

• Researched and analyzed federal case law, state statutes and municipal codes to support client cases in civil

and criminal litigation.

• Drafted and filed motions, interrogatories, contracts, initial and responsive pleadings.

• Simultaneously managed 20-30 active files by ordering records, scheduling depositions and preparing

witnesses.

Research Assistant January 2000-May 2000

Professor Sharon Davies Michael E. Moritz College of Law, Columbus, Ohio 43210

• Compiled reading and research materials from federal and state case law, law review articles, legal journals

and periodicals.

• Submitted written and oral opinions on Racial Profiling research project.

• Suggested case law and law review articles for classroom lectures.

H ashim Ali

161 Fieldstone D r ive Apt. #10 T rotwood, Ohio 45426 216-***-**** abljzv@r.postjobfree.com

• Conducted LexisNexis, Westlaw and Internet research.

Education

Jurist Doctor 2000, Michael E. Moritz College of Law, The Ohio State University, Columbus, Ohio 43210

Bachelor of Arts, Economics 1994, The Ohio State University, Columbus, Ohio 43210

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