Customer Service Sales

Thomas W Singer II

**** ****** ***. ******* *****, N.Y. 14305

Phone: 716- 213-3127 E-mail: abljyt@r.postjobfree.com

Objective

Obtain a competitive position within an established company that offers

opportunity for growth.

Experience

9/09 - 01/10 Fastenal Kenmore, NY

Sales Consultant

Conducted outside business to business sales of industrial and construction

supplies

Met with prospective customers and identified new business opportunities.

Matched customer needs with products and services

Tracked and maintained consumer purchase records.

Consistently met or exceeded sales quotas.

Provided customer service to maintain business relationship with current

consumers.

1/07- 9/09 Home Depot Home Services Niagara

Falls, NY

Sales Consultant

Provided marketing to prospective customers to increase sales.

Matched customer needs with appropriate products and services.

Completed sales contracts and consumer agreements accurately.

Maintained sales closing rate consistently above 35%

Provided excellent customer service to ensure repeat sales and referrals.

Completed follow-up activities and survey of customer satisfaction.

Completed ongoing training to develop knowledge of company products.

9/ 05-10/ 07 Russell A Farrow US Inc.

Lewiston, NY

Customs broker - Branch Manager

Maintained daily contact with US Customs, FDA and clients.

Assured company & client compliance with all governmental trade laws

Evaluated and reviewed employee performance

Hired and trained and evaluated customs release agents.

Preformed administrative duties and all other responsibilities as assigned.

6/ 04- 9/05 Franklin Traffic Service Sanborn, NY

International Freight & Customs Consultant

Resolved client overcharges by US Customs by up to 10% on average $100,000

per year

Provided consultation to clients regarding US Customs documentation, duty

and tariff costs

Analyzed client accounts to determine accurate billing for potential

savings

Bid out shipping and customs clearance for clients to find most affordable

rates

11/98 -6/ 04 Livingston International

Buffalo, NY

Customs broker - Release Analyst

Reviewed and processed documentation to facilitate product transport from

Canada to US.

Utilized various computer systems to transmit vital client information to

Customs database.

Researched and resolve any documentation discrepancies.

Communicated effectively between business clients and US Customs officials.

Education

Niagara County Community College, Sanborn, NY

AAS Business in progress[pic][pic]

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