Customer Service Medical
Resume:
Melisa DeJesus
Buffalo, New York *4213
********@*******.***
Objective
To obtain a position in which I can utilize my experience and knowledge to
attain further growth both professionally and to benefit the organization.
Qualifications
Exceptionally detailed, organized and highly efficient business
professional. Possess clerical, customer services and computer skills,
typing 45wpm. Well developed interpersonal communication skills to work
efficiently with people from diverse professional and cultural backgrounds.
I am bilingual, fluent in English and Spanish.
Education
1999 Emergency Medical Technician, EOC, Buffalo, New York
2000 Administrative Office Management, EOC, Buffalo, New York
2001 Paramedic, Niagara County Community College, Sanborn, New York
Experience
12/09-present Administrative Coordinator Specialist, KaBa Healthcare
Duties: Coordinate respiratory schedule and patient travel. Download all
diagnostic testing and report distribution. Maintain database of all
electronic charting. Provide administrative and clerical support as needed.
3/06-12/09 Customer Service Representative, VNA of Kaleida
Duties: Answered incoming calls, processed orders and new referrals.
Verified insurance, obtained authorizations and supporting documentation
for billing of claims. Coordinated deliveries for liquid oxygen and travel
patients.
3/05-3/06 Bilingual Customer Services Representative, Meritain Health
Duties: Answered incoming member calls. Provided benefit and claim
information; recognized and adjusted claims processed incorrectly as well
as processed incoming medical claims.
2/04-3/05 Phlebotomist, Quest Diagnostics
Duties: Performed venipuncture blood draws on adult, geriatric and
pediatric patients; entered physician orders for testing on specimens and
ensured proper handling of all specimens collected. Maintained all office
records and adequate stock of all needed supplies.
1/01-12/01 Registrar, Childrens Hospital of Kaleida
Duties: Processed registration and admission of patients to labor and
delivery unit. Maintained database, organized patient medical information
for billing and patient care and submitted orders for labs on newborns.
2/99-6/04 EMT/Paramedic, Rural Metro Medical Services
Duties: Responded to emergency calls and provided advanced life support to
sick and injured patients. Made prompt and accurate decisions in life
threatening situations and embodied leadership ability needed out in the
field. Adhered to company and state protocols.
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