Manager Customer Service
Resume:
KYLE F. PENOT
Irving, TX 75039
abljxh@r.postjobfree.com
EXPERIENCE Network Hardware Resale, Dallas, TX
Dallas Operations Manager, January 2010 -
Present
. Responsible for setting objectives consistent with
top management's goals
. Plan and allocate resources to meet objectives
. Coordinate and link groups, departments, and
decisions within the company
. Monitor and manage the performance of the subunits
and individuals
Operations Lead, August 2008 - January 2010
. Encouraged, monitored, and rewarded the performance
of workers
. Taught entry-level employees how to do their jobs
. Made detailed schedules and operating plans based
on goals of middle management
. Supervised the performance of non-managerial
employees
Receiving Lead, April 2007 - August 2008
. Facilitated team activities toward goal
accomplishment
. Focused on internal team relationships
. Communicated goals and development ideas for
advancement in department
Ops Employee, Receiving, April 2006 - April 2007
. Opened boxes and verified contents
. Filed freight claims
. Identified equipment as sellable or quarantine
counterfeit products
. Communicated daily with sales teams
Levi's Outlet by Most, Pismo Beach, CA
Shift Supervisor, March 2005 - April 2006
. Held keys and alarm code
. Made daily deposits
. Communicated with district managers about store
goals
. Exhibited exceptional customer service
EDUCATION Porterville High School
High School Diploma, June 2004
CERTIFICATIONS TL9000 and ISO9001
SPECIAL Employee of the Month, April 2007 and June 2008
ACHIEVMENTS Employee of the Quarter, September 2009
Employee of the Year, 2009
ADDITIONAL Proficient in: Oracle, UPS World Ship, FedEx Ship
Manager, Citrix, Accura, and Microsoft Office
KYLE F. PENOT
374 West Fork, Apt. 1330
Irving, TX 75039
abljxh@r.postjobfree.com
REFERENCES Ms. Sara Harshbarger
Director of Services
Network Hardware Resale
1625 Wallace Drive, Ste. 130
Carrollton, TX 75006
abljxh@r.postjobfree.com
Mr. William Carnaghe
Technician Manager
Network Hardware Resale
26 Castillian Drive, Ste. A
Santa Barbara, CA 93013
805-***-**** x 331
abljxh@r.postjobfree.com
Mr. Eric Sova
Amsterdam Operations Manager
Network Hardware Resale
Amsterdam, Netherlands
+ 31 (0-204******
abljxh@r.postjobfree.com
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