SHANAVIA SHEPARD

**** ***** ***** ****** • Whistler, AL 36612 • 251-***-**** • abljxd@r.postjobfree.com

OBJECTIVE

To obtain a customer service position that will utilize my proven business and management

skills.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Business Administration Present

American Intercontinental University Hoffman Estates, IL

Concentration: Management

Bachelor of Business Administration 03/2010

American InterContinental University Hoffman Estates, IL

Concentration: Human Resource Management

Associate of Arts in Business Administration 02/2009

American InterContinental University Hoffman Estates, IL

Concentration: Business

Alabama Industrial Development Training (AIDT ISO 9001: 2000) 5/2009

Customer Service Training

TRAINING/ RELEVANT COURSEWORK

Decision Making

•

Economics in a Global Environment

•

Concepts in Organizational Behavior

•

Statistical Analysis

•

Managerial Accounting and Organizational Controls

•

Financial Management

•

Human Resource Management

•

Business Ethics

•

Fundamentals of Business Law

•

Business and Society

•

Business Management and Leadership

•

PROFESSIONAL SKILLS

CUSTOMER SERVICE SKILLS

Handled many incoming calls as a representative for inbound center

•

Excellent data entry skills

•

COMPUTER SKILLS

Ability to type 30 to 35 wpm

•

Familiar with Microsoft Office Word and Excel

•

COMMUNICATIONS SKILLS

•

Work well with others

•

Ability to work in a fast paced environment

•

LEADERSHIP

• Managed and lead a team of 8 to 10 employees

• Show strong leadership skills

• Involved in all work activities

EMPLOYMENT HISTORY

Custodian, Watkins Express (Daphne, AL) 07/2010-Pesent

Housecleaner, Tina’s Cleaning Service (Saraland, AL) 01/2010-05/2010

Agent, Liberty National Life Insurance (Mobile, AL) 03/2009 -06/2009

Deli Cook, Stop-N-Shop #5 (Creola, AL) 02/2007-12/2007

Caregiver, Private Care (Prichard, AL) 02/2006-8/2006

Banquet Server, Ashbury Hotel and Suites (Mobile, AL) 09/2005-11/2005

Assistant Manager, Subway/Pizza Inn (Saraland, AL) 11/2003-9/2005

Contact this candidate