Quality Control Manager

CHRISTA JOI ALFORD

*** ******** ***, *******, ** 28376

abljwo@r.postjobfree.com

910-***-**** (h) 406-***-**** (w)

QUALIFICATIONS SUMMARY

• 12 years of office administration experience

• 5 years in procurement, sales and customer relations

• Bachelor of Business Administration degree, major in Management

• Strengths also include word processing and communication in Standard English (oral and written forms)

OBJECTIVE Office management

EXPERIENCE HIGHLIGHTS (1995-PRESENT)

Recruiter, U.S. Army, Bozeman, MT

Established and maintained contacts with enlistment candidates / applicants.

Mentored high school students to help them graduate and join the Army. Pre-screened applicants and prepared enlistment

applications. Trained and prepared new recruits for Basic Combat Training. Performed office administrative duties, to

include supply requests, vehicle travel logs for three government vehicles, monthly recruiter stipend reports for three

recruiters, answered a multi-line phone system, and prepared correspondence for higher headquarters.

Administrative Sergeant, Fort Bragg, NC

Managed daily operations of the personnel office for a 1000-soldier organization.

Prepared correspondence and reports. Read, reviewed and processed incoming correspondence as well as performance

evaluations, line of duty investigations, and award recommendations. Implemented a new tracking system for incoming

documents to ensure quality control. Used MS Word, Excel, and PowerPoint to maintain database accuracy and prepare

monthly Unit Status reports. Maintained office records of various types; revised and disposed of files in accordance with

governing regulatory procedures. Supervised 4 subordinates; several became Soldier of the Month and graduated from

the Army’s leadership development course.

Administrative Specialist, Wuerzburg, Germany

Functioned as an executive secretary/office manager.

Prepared correspondence, reports and other documents for the Division Staff. Received and routed visitors and phone

calls to the appropriate personnel. Received and reviewed official incoming and out-going mail. Ensured proper

processing for all documents sent to Division Commanding General and Chief of Staff. Processed and proofread

executive correspondence, including all staff officer evaluation reports, personnel actions and awards. Managed daily

schedule and calendar for the Division Chief of Staff; also acted as interim driver for Chief of Staff. Created a tracking

system for all incoming documents to ensure quality control. Developed a system for the Commanding General to process

recommendations more efficiently. Supervised distribution of correspondence from the Division Command Group to the

staff and to higher headquarters using distribution systems, couriers, and secure data transmission.

Family Readiness Group (FRG) Leader (volunteer position, 20 hrs. per week)

Reinstated and reorganized a non-functioning FRG, to a fully functioning FRG for a readily deployable unit. Established a

treasury account, and acted as interim treasurer, for a newly organized FRG and tracked its status. Prepared the

organization for its annual audit. Met regularly with the company commander, group members, and other FRG leaders.

Performed general office clerical duties in accordance with applicable regulations. Maintained day-to-day awareness

regarding public, military and administrative issues impacting families of military personnel. Coordinated with

community social service agencies and Army resources such as Army Community Service (ACS), chaplains, and Morale,

Welfare and Recreation (MWR), referring families who needed help.

EDUCATION and TRAINING

• BBA in Management (2008), American Intercontinental University, Atlanta, GA

• Recruiting and Retention School and Non-Commissioned Officer (NCO) Academy

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