Customer Service Sales Representative

Katherine Slomovitz

**** ******** *****, ********* **** 43125

216-***-**** ( ******************@*****.***

Objective: Seeking a position in an office environment where there is a

need for a variety of office management tasks including proficiency with

data entry, word processing, strong organizational skills and business

intelligence.

Work experience

BANK OF AMERICA

April 2009-July 2010

Loan Administrator/Accounting

> Controlled the portfolios of all accounts for Bank of America Practice

Solutions

> Held responsibility for recording, managing and modifying all loans

for the company totaling over one billion dollars annually

> Administered all monetary refunds, debits, reapplications on a daily

basis

> Managed customer service requests from various lines of business to

ensure quality control on all customer accounts

> Settled delinquent accounts within the bank by placing accounts in non

-accrual status

> Produced multiple daily reports to ensure compliance and accuracy for

the bank

> Audited catalogues of work routinely to verify results

BANK OF AMERICA PRACTICE SOLUTIONS

August 2006-April 2009

Loan Administrator

> Analyzed and approved commercial insurance policies, leases and other

legal documents

> Processed frequent varied monetary transactions in the millions via

check, ach and wire daily

> Audited loan portfolios during multiple phases of loan project

> Implemented government regulated processes including Anti Money

Laundering, Patriot Act and Office of Foreign Asset Control

> Originated all documents pertaining to the applications and loans for

the line of business

> Performed under high pressure deadline conditions to achieve monthly

and quarterly goals

> Worked in concert with multiple departments within Practice Solutions

as well as Doctors and other business professionals

PROGRESSIVE INSURANCE

February 2003-June 2006

Direct Sales Representative

> Developed customized Property and Casualty insurance policies for

multiple lines of business

> Used knowledge and continuous education to ensure clients assets were

properly protected

> Held and maintained active Property and Casualty licenses in 37 states

> Handled questions and customer service issues in a high volume call

center environment

> Consistently and significantly exceeded set sales goals

KATHERINE SLOMOVITZ

******************@*****.***

EDUCATION

Bachelor Degree of the Arts, Sociology, Ohio State University

Columbus Ohio, August 2002

High School Diploma, Notre Dame Cathedral Latin

Chardon Ohio, June 1997

HONORS AND AWARDS

Award of Excellence in Accounting, First Quarter 2010, Bank of America

Loan Operations Outstanding Person Award 2006, 2007, 2008 Bank of America

Practice Solutions

Direct Achiever Recipient 2006, Progressive Insurance

Member of top 15% sales club 2003-2006, Progressive Insurance

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