Karen Horn

**** ********** **. *********, **. ***18

865-***-****

abljvv@r.postjobfree.com

Profile

Customer Service/Data Entry professional offering versatile office skills.

Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities

and meet tight deadlines without compromising quality. Capable of grasping

knowledge and procedures with a minimum of direction.

Education

Central High School Knoxville, TN. 1980 Graduate

Draughon’s Jr. College Knoxville, TN. 1999 2001

Relevant Courses:

Court Reporting

MS Office

Keyboarding and Document Formatting

Communication Skills

Professional Office Procedures

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management

Database

Administration

Comput MS Word MS Outlook Data Entry

er Skills: MS Excel Windows 10 Key

Experience

Wal mart Knoxville, Cashier 2009 Present

TN.

Communicate effectively with multiple departments to ensure customer satisfaction.

Establish strong relationships to gain support and effectively achieve results.

Issue Receipts, refunds, credits, and handle exchanges.

Handle payments via cash, checks, credit and debit cards.

Provide timely, courteous and knowledgeable response to information requests.

Earn excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Superstop Market and Deli Knoxville, TN. Cashier/Deli Clerk 2006 2008

Successfully handled daily shift reports, counted bank before shift and close of

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shift tallying receipts, debits, credits and coupons.

Prepared and served food to customers.

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Stocked and inventoried products and maintained cleanliness of store.

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Clarke American Checks Knoxville, TN. Data Entry Operator 2002 2005

Entered data into system and compared with source documents then re entered

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data in verification format to detect errors and assure accuracy.

Submitted alphabetic, numeric, as well as symbolic data .

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Maintained production goals successfully in a timely manner.

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Associates Housing Knoxville, TN. Collections Secretary 2001

2002

Maintained all secretarial functions for group of ten collectors and supervisor.

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Processed and distributed mail and maintained goal information for collectors.

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Served as temporary relief for multi line switch board operator.

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Responsible for all typing, filing, faxing and copying for entire office.

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Additional Skills:

Administrative assistant for two attorneys at Wortley and Cole. Responsible for

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interviewing clients, scheduling appointments, answering multi line phones,

processing billing, all filing and typing of documents, serving as Notary, as well as

ordering all needed supplies. 1995 1998.

Computer Operator for Knox County Department of Data Processing 1986 1996.

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Monitored all county terminals, mainframe, and E911 systems and ran reports for

all departments. Printed all payroll, court documents, 911 incident reports, and

county taxes.

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