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Customer Service Sales

Location:
Louisville, KY, 40207
Posted:
September 02, 2010

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Resume:

KRISTIN M. PETERS

*** *. ******** ****, ***. **4 480-***-****

Louisville, KY 40207 abljvg@r.postjobfree.com

CAREER OBJECTIVE

A position in the field of public health promotion and disease prevention

which involves a passion to make a difference and drive to succeed and

excel.

BACKGROUND SUMMARY

Recent college graduate with a passion to work in Public Health, with a

significant amount of real world experience in community activity and

employment, which has developed my skills in service, communication and

interpersonal interaction.

EDUCATION

BS, Community Development, Central Michigan University, Mount Pleasant,

Michigan 2010.

Concentration in Health Sciences and additional course work in Psychology.

Courses completed include: Community Health, Nutrition, Health Risk

Identification and Management, Human Anatomy and Physiology, Stress and

Health, Mental Health, Abnormal Psychology, Social Psychology, Child

Psychology.

JOB HISTORY

SUMMIT COMMUNITY BANK, East Lansing, Michigan 2007 to 2010

Customer Service Representative

Assist new and current customers with their daily banking needs and long-

term financial goals. Perform a broad variety of financial transactions

with extensive knowledge of banking policies, procedures, rules and

regulations.

. Open and maintain financial accounts, including checking, savings and

certificates of deposit

. Discuss customer needs and provide them with the necessary information

for the products and services required to reach their goals

. Maintain cash drawer, count money and prepare drawer for balancing

BADA BOOM PASTA ROOM, Scottsdale, Arizona 2006 to 2007

Head Hostess & In-house Trainer

Upheld customers' first impression, corporate image and flow of the

restaurant in a highly upscale community and tourist area. Conducted four-

day training sessions with new employees, including shadow training and

written work. Greeted customers, provided information about the

restaurant, and made menu suggestions

. Promoted to In-house Trainer responsible for educating and training new

host employees.

. Decreased wait time for customers by managing seating rotations and

table set-up to assure smooth flow of traffic

EXPRESS DESIGN STUDIO, Scottsdale, Arizona 2004 to 2006

Sales Associate, Cashier & Department Expert

Assessed customer needs, made product recommendations while cross-selling

additional products. Performed sales transactions including purchases,

credit applications and balancing registers. Provided customer service

including greeting customers, offering sales expertise and product

knowledge

. Met and exceeded weekly sales goals, including unit per

transactions and credit card applications

. Promoted to "expert" of the denim department responsible for

more advanced knowledge of product line.

MICHIGAN ATHETIC CLUB, East Lansing, Michigan 2001 to 2003

Banquet Server & Caterer

Set up, served, and closed special events and parties, including outside

catering jobs. Served events including business meetings, weddings and

parties Catered outside events and parties

COMMUNITY INVOLVEMENT / VOLUNTEER ACTIVITIES:

HAVEN HOUSE, East Lansing, Michigan:

Emergency housing and support service for families with children.

. Assisting case workers with prospective intakes and other office

tasks, such as record keeping and resident assistance

. Supporting resident needs and providing them with bus tokens, diapers,

personal hygiene products, cleaning supplies etc.

. Taking in donations and maintaining food cupboard

OKEMOS EDUCATION FOUNDATION, Okemos, Michigan

. Involved in March is Reading month activities and contests with local

schools and families

. Setting up displays of poetry written by local grade school kids



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