Customer Service Training

Anthony Chandler

**** ****** ***** **********, ** 313-***-**** Email: *******@*****.***

Objective:

Obtain a challenging position where my education and experience will contribute to organizational success

and allow for professional growth.

Professional Experience:

2009- Present Verizon Wireless, Huntsville, AL

• Attended seven week Verizon Wireless Customer Service Certification Class.

• Review billing errors and apply credit to customer account when applicable.

• Perform daily account maintenance per request of customer.

• Recommend changes in accounts per customer’s pattern of usage.

• Assist customers with VZW.com for personal maintenance.

• Process customer purchases for equipment and accessories.

• Educate customers on usage and policies for billing clarification.

2006– 2009 Pioneer Behavioral Health, Detroit, MI

Tobacco Cessation Counselor

•Established individual treatment plans for smoking cessation services to include interviewing,

counseling and relapse prevention/lapse response services.

•Maintained client 90% success rate for completing the program.

•Data Collection on tobacco smoking habits and health illness due to smoking tobacco.

•Handled high volume of calls in a very efficient manner.

Youth Specialist

•Implemented Behavior Modification System and supervised residents aged 12-18.

•Observed, monitored, and documented residents’ behavior and assisted with crisis intervention as

necessary.

•Counseled, and mentored residents.

2005 – 2006 Bretlin Home Mortgage Company, Detroit, MI

Loan Officer

•Facilitated loans for potential customers.

•Gathered and analyzed customer's personal information, verified this information to assist in making

informed decision regarding creditworthiness and probability of repayment.

•Provided guidance to prospective borrowers to help determine appropriate loan type, to include

explaining specific loan requirements and restrictions.

2002 – 2005 Eaton Corporation, Toledo, Ohio

Corporate Commodity Buyer (2003-2005)

•Sourcing professional for multi-site global manufacturing operation.

•Coordinated supplier consolidations on a cross-functional team to identify, analyze, and view new cost

reductions with commodity suppliers.

•Organized and implemented Freemarkets sourcing events resulting in savings of $700,000.

•Reduced supplier base by 15%.

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Plant Buyer (2002-2003) Roxboro, NC

•Identified, selected, supported, and developed diverse suppliers for the purchase of parts, raw materials,

and maintenance repair and operations items.

•Subcontracted services at the most cost effective price, to meet goals of quality standards and delivery

requirement.

•Negotiated and finalized yearly contracts valued at $1.5 million on all major parts and purchases.

•Responsible for Production Part Approval Process (PPAP), approved purchasing activities and support

of the quality and logistics departments during volume production supply.

•Negotiated 20% cost savings in outside services for the plant.

Education:

2001 B.A. Business Management, Northwood University, Midland, Michigan

1998 A.A. Liberal Arts, Mott Community College, Flint, Michigan

Professional Development:

Six Sigma

Green Belt training,

Value Stream Mapping training,

Negotiation training,

Lean Training,

Problem Solving,

CPR training, Certified

Crisis Prevention training, Certified

Certified Tobacco Cessation Counselor,

Health Insurance Portability and Accountability Act, Certified

Collaborative Institute Training Initiative Certified

References Available Upon Request

Contact this candidate