Joseph R. Crandall 319-***-****

**** *** **. ** *******, IA 50662 abljup@r.postjobfree.com

Professional Profile

Technical Skills

Windows XP Microsoft Office Professional 2007

Windows 2000 Red Hat Linux ES 3.0

Windows Vista Oracle 10.1.3

Windows 7 Oracle SQL *Plus

Windows Server 2003 Adobe Master Collection CS4

Windows Server 2000 VMWare

Professional Experience

Amcom Software Inc, Minneapolis, MN

August 2006 - January 2009

Senior Consultant

Achievements:

Implementation of Amcom software at University of California at Los Angeles

Medical Center

Implementation of Amcom software at Virginia Commonwealth University

Medical Center

Implementation of Amcom software at Hospital for Special Surgery, New York,

NY

Responsibilities:

Installation, configuration, and troubleshooting of Windows XP, Windows

2000, Windows Server 2000, Windows Server 2003, Oracle, and Red Hat Linux

Assist client network administrators to meet Amcom software requirements,

including firewall & network connectivity

Work directly with client administrators to ensure correct active directory

group policies for end users including authentication policy and

application deployment

Remote customer support utilizing remote software & phone support

Receive support calls & utilize ticketing system to track and document

customer issues

Train customer employees on using Amcom proprietary software, & Windows XP

Assist 3rd party vendors to meet Amcom requirements, including phone and

switch technicians

Communicate closely with Amcom & client project managers to ensure

successful project completion

Assist Amcom Oracle database leads based upon customer requirements

Implementation of physical server connections, including Dialogic, VRU, &

network connections

Customization of client PCs with Amcom enterprise software

Ensure correct function and configuration of CTI interface (Computer -

Telephony Integration)

Troubleshoot & customization of Amcom web based application

Travel to client sites throughout the United States for one week technical

setup & corresponding one week for system activation

Verification of Linux based server installation & Amcom software

installation

Troubleshoot issues related to client PCs, including Windows XP driver

issues as well as Amcom software related problems

Escalate advanced problems to development and/or quality assurance

department after exhaustive troubleshooting of issues

Provide end user support of Windows client PCs and application software

Document all aspects of projects to improve implementations and improve

company procedures, including duties performed and relevant issues

experienced during implementation

Best Buy Inc, Cedar Rapids, IA

August 2003 - August 2006

Department Supervisor

Responsibilities:

Interview prospective employees & make hiring decisions

Train new & current employees

Evaluate employee performance, identifying strengths & weaknesses

Create & implement strategies to improve financial results

Conduct & plan department meetings

Create & implement strategies to improve customer experience & create

customer loyalty

Create staff schedules based upon sales needs & product replenishment needs

while adhering to a strict departmental budget

Communicate with regional management in respects to improving store &

employee performance

Education

University of Iowa, Iowa City, IA

Computer Science

118 Credit Hours Earned

January 2002 - May 2003

Kirkwood Community College, Cedar Rapids, IA

LAN Management, PC Technician

59 Credit Hours Earned

August 2000 - December 2002

August 2003 - May 2005

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