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Customer Service Sales

Location:
Springboro, OH, 45066
Posted:
September 02, 2010

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Background Summary

Professional individual with 10 years of Enterprise Resource Planning

systems expertise who has acquired strong business and finance

experience. Detail and quality oriented, with the ability to define,

document and analyze new business requirements, develop and implement

solutions to problems, and manage complex tasks.

Work Style Business Expertise Technical Proficiencies

Customer Service Generation of Business SAP ERP System Controlling

Orientation Processes and Program Controlling

Detail Oriented Business Knowledge Business Analyst with User

Analytical Thinker Root Cause Analyses Support Knowledge

Proactive SAP Information QAD ERP System Financials,

Compatibility with Technology Business Purchase Order Management

Others Analyst Knowledge User Knowledge

Ethical JD Edwards & QAD ERP JD. Edwards ERP System

Transparent Systems User Knowledge Financials, Purchase Order

Troubleshooting /Issue Management, Inventory User

Resolution Knowledge

Project Management J.D. Edwards World Writer

Skills Cyber Query Tool

Oracle ERP 11i Order

Realization

Microsoft Outlook, Word,

Excel, PowerPoint

Professional Experience

Faurecia Automotive Systems, Inc. Auburn Hills, MI

Oct. 2005 - Present

SAP Business Analyst for Controlling and Program Controlling, Toledo, OH

(Oct. 2009 - Present)

* Participate in the User Acceptance Tests and Business Simulation tests

* Manage the System Investigation Report process to investigate the systems

issues and suggest workaround and definitive solutions

* Plan and prepare end user trainings including development of training

materials

* Training of end users

* Provide support to end users

* Develop end user work instructions

IT Budget and Financial Analyst, Auburn Hills, MI (Sept. 2008 - Sept. 2009)

Implement and follow budget preparations. Support IT Managers with budget

and financial analyses. Support IT Managers with variance reporting.

Interact with local finance team to ensure conformance with reporting

requirements. Develop documentation to meet corporate specifications.

Professionally facilitate and drive change through the improvement and

optimization of existing business processes. Prepare and deliver

recommendations or alternatives that address existing and potential trouble

areas. Facilitate projects.

JIT Controller, Franklin, OH (Oct. 2005 - Sept. 2008)

Supported senior management and operations with financial analyses,

productivity analyses and strategic direction that drives decision-making.

Developed and managed reporting systems including daily, weekly and monthly

metrics. Prepared annual budget, monthly forecast and actual to budget

variance analyses. Prepared month-end financial reporting and closing

including payroll reconciliation, customer credits, freight analyses, sales

and margins reporting. Enforced accounting integrity by leading special

projects in areas of inventory accuracy, supplier invoicing accuracy, and

production reporting accuracy.

Royal Wok, LLC, Springboro, OH Sept.

2003 - Oct. 2005

Manager and Co-Owner

Managed a team of servers. Supervised daily operations and customer

service. Performed daily sales and cash reconciliations. Maintained

inventory level and supplier relationship. Worked with external accountant

on financial reporting in conformance with legal requirements. Developed

and monitor process compliance for quality standards and customer

satisfaction.

NCR Corporation, Dayton, OH Feb. 2000 -

Sept. 2003

Senior Business Support Specialist (Feb. 2002 - Sept. 2003)

Participated as a key user during the development and testing phase of the

Oracle ERP 11i application North America rollout. Provided system support

as the champion for the System Order Realization Module in the Oracle ERP

11i application for the Financial Sector Sales Support Team. Enforced

proper revenue recognition and policy conformance. Support multiple

business units with sales forecasting. Provided support to customers,

senior management, and other departments with order and revenue analyses.

Inventory Management Accountant (Feb. 2000 - Feb. 2002)

Prepared regional month-end financial reporting. Performed international

inventory transfers and reconciliations. Prepared general ledger account

reconciliations. Supported multiple internal organizations globally

through various financial analyses. Performed 3-way match analyses.

Education

Master of Business Administration

Wright State University, Dayton, OH

Cum. GPA 4.0 - Concentration - International Business

Bachelor of Business Administration

Wright State University, Dayton, OH

Cum. GPA 3.7 - Concentrations - Accounting and Finance

Continuing Education & Skills

* SAP ERP Systems Proficiencies - Controlling, Program Controlling,

Business Intelligence Query Tools

* JD Edwards ERP Systems Proficiencies - Financials, Purchasing, Inventory,

World Writer Query Tools, Financial Reporting Tools

* QAD ERP Systems Proficiencies - Financials, Purchasing, Cyber Query Tools

* Oracle ERP 11i - Order Realization

* Microsoft products proficiencies - Excel, Power Point, Word, Outlook, and

Access

* Leadership Workshop

* ISO/TS 16949 Internal Auditor Workshop



Contact this candidate