Jolene McDonald

**** ****** **.

Seffner, FL ****4

Home: 813-***-****

Cell: 813-***-****

Email: abljsq@r.postjobfree.com

Objective

To obtain an Office Assistant/ Customer Service Representative position in

a well-established, growth-oriented company where I can utilize and enhance

my analytical skills and acquire new abilities.

Qualifications

* More than 2 years' experience in an office environment.

* Able to relate well to the public, very personable and good on the

telephone.

* Diplomatic, tactful, creative, discreet, flexible, resourceful,

dependable, well-organized, friendly, emotionally mature and

professional.

* Strong ability to work effectively with multiple supervisors.

* Capable and practiced in handling complex and multifaceted tasks.

* Extremely knowledgeable with clerical tasks and time management.

* Well-versed in Windows, Microsoft Office, desktop publishing, and

database management.

Education

Tampa Bay Vo. Tech H/S Graduated in top 3%, class of 1984.

Everest University. Accounting Major, 2 years. 3.0 GPA

Work Experience

Telemarketing: 02/2010 - 07/2010, KB Promotions Tampa, FL

Contacted customers with news of awarded free cruise, collect credit

card information for port taxes, upsell customer then to purchase

accommodations for before, during and after cruise, which in turn required

them to take a time share tour. Depending on their location, have cards

Processed when customer accepted and send thru verification. Performed

verifications, Assisted other representatives with customers whom did not

always want to accept or had questions.

CSR/ Assistant Mgr.: 02/1998 - 11/1999. Circle K Corp. Thonotosassa, FL

Assisted customers make purchases by assisting with questions,

concerns or collecting payment for items, cash registering and handling,

Credit card processing. Fuel pump functioning, safe deposits and

withdrawals (Brinks system) End of shift/Day reports, ordering of stock,

stocking, inventory control, transmittals of all store reports daily,

scheduling and vendor handling. Filing of all paperwork, done all

accounting of store business.

* References upon request.

Contact this candidate