JOHN R. (RICHIE) FENDER

**** ******* ****, *******, ** 92220

Home Phone: 951-***-****

Cell Phone: 951-***-****

Email: abljs4@r.postjobfree.com

http://www.linkedin.com/in/RichieFender

OBJECTIVE

Seeking a challenging position as a customer service professional.

SUMMARY

Extensive knowledge in effective communication techniques, business

knowledge and customer service skills:

. Ability to work with people from a variety of social, economic, and

cultural backgrounds.

. Self-motivated; ability to work independently, problem solve and

demonstrate sound judgment.

. Proficient in MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook,

Adobe Photoshop, Adobe Illustrator, Adobe InDesign and various contact

management systems on both Mac and PC platforms.

. 45 wpm typing speed.

. Over 10 years of Customer Service experience as well as inter-

departmental support.

. Over 5 years of Administration Experience and 10 years Managerial

Experience.

. Excellent communication skills, both written and verbal as well as

presentation capabilities.

. Excellent interpersonal skills, strong organizational and analytical

skills.

. Ability to actively listen; use logic to identify strengths,

weaknesses and solutions.

EDUCATION

Bachelor of Science in Business Administration, minor in Marketing, May

2010

North Carolina Wesleyan College, Rocky Mount, NC

3.93 GPA, Summa Cum Laude

President's Honor List - all semesters, Sigma Beta Delta (International

Honor Society in Business, Management, and Administration), 2010

"Outstanding Student of the Year" award winner

RELATED EXPERIENCE

5/2007 - 7/2010, Marketing Coordinator

Lancaster Property Management, Tarboro, NC

. Developed annual PR/media relations plans that support the company's

mission and objectives.

. Developed the company's media relation policies and procedures.

. Served as the company spokesperson incoming media inquiries and

external media outreach.

. Worked directly with the CEO on communication messages and strategies.

. Developed original material for the company flyers, brochures, posters

and other collateral.

. Prepared company correspondence and monthly account statements for

client collections.

. Developed monthly marketing campaigns to drive business and sales.

. Initiated and completed company wide data digitalization for overall

efficiency.

3/2009 - 3/2010, Marketing Assistant Intern

Carney & Company, Rocky Mount, NC

. Developed creative ways to promote client product and services.

. Created various company spreadsheets for account services such as

political campaign mailers.

. Performed subject-oriented market research.

. Created PowerPoint presentations used in client pitches and client

events.

. Assisted in media proofing and editing for technical manuals.

. Utilized various Adobe creative software to produce client posters and

technical manuals.

8/2008 - 3/2010, Sports Information and Marketing Intern

North Carolina Wesleyan College, Rocky Mount, NC

. Assisted the Sports Information Director in various aspects of the

program, including keeping statistics, developing marketing and

promotional materials, and writing and editing press releases.

. Preformed Statistical Analyst for Bishops Sports Radio (on air).

. Implemented new social network marketing campaign (developed the

Official NCWC Athletics Facebook Page).

. Created media guide ads and promotional flyers for the annual "Take a

Kid to the Game" campaign.

. Provided sideline and special event photography.

. Wrote sports articles.

2/2006 - 5/2007, Senior New Account Specialist

Advanced Access, Anaheim, CA

. Wrote website content.

. Researched market information for new client website setup creation.

. Trained new department employees.

. Assigned VIP accounts.

. Instructed clients on how to use and maintain their new websites.

. Provided consultation advice/strategic planning for effective website

marketing.

OTHER EXPERIENCE

9/2002 - 2/2006, Assistant Store Manager

Blockbuster, Inc., Highland, CA

. Supervised Customer Service Representatives and coaching Shift Leaders

as needed.

. Supervised daily store operations.

. Assisted in the creation of a positive customer experience that

includes a proactive interaction and immediate resolution for customer

issues as needed.

. Served as a human resources contact for all store employees inquiries

and concerns.

. Shared overall responsibility for setting, monitoring, and driving

sales goals.

. Assisted in setting, communicating and executing marketing and

merchandising programs to achieve key marketing initiatives.

. Assigned individual employee shift goals and supervised each member

ensure delivery of goals.

. Assisted with recruiting, interviewing, hiring, developing,

evaluating, and coaching store employees.

. Ensured the proper cash controls and loss prevention procedures are in

place and followed.

. Prepared and supported the inventory process by conducting pre-counts

and participating in inventories.

. Ensured that store appearance and merchandising is in compliance with

ongoing marketing programs, product is displayed timely and

appropriately, and the store is clean and maintained per company

standards.

. Processed administrative tasks as needed including reviewing and

taking action on daily reports and participating in the identification

of financial strengths and opportunities on a monthly basis.

8/1998 - 10/2002, Customer Service Lead/Sales

Circuit City, Raleigh, NC

. Worked closely with public to solve service issues.

. Preformed Inventory control by conducting weekly cycle counts and

yearly storewide inventories.

. Verified all cash drawers at beginning and end of shifts.

. Processed daily customer service paperwork.

. Reviewed potential employee applications and setup manager interviews.

. Received and processed defective equipment and prepared for service

center.

. Received repaired items from service center, contacted customer for

pickup, and collect amounts due.

. Sold extended service plans for their merchandise.

. Merchandised front end products according to company standards.

. Loaded and unloaded freight trucks using hand operated pallet jacks

and forklift.

. Stocked merchandise in warehouse.

TRAINING/ OTHER SKILLS

Proficient in Macintosh and Windows platforms; Customer Service; Sales; MS

Word, Excel, Access, PowerPoint, FrontPage, Publisher, Outlook; Adobe

InDesign; Adobe Photoshop; Photo Editing

Contact this candidate