Customer Service Sales

Tammy Singh

**** ******** *****

Granbury, TX ***49

817-***-**** (mobile)

*********@*****.***

Profile

Results-oriented, dependable professional experienced in customer service, sales, and support.

Excels in fast-paced environments as well as working under deadlines. I have over 20 years

experience working in customer service through inbound call centers as well as with the public.

Works well independently and as part of a team. Committed to excellence.

Education

Received G.E.D 1985

Certified on MS Office 1997 & 2000

Certified on Adobe PageMaker 1997

AA-IT (Associate’s Degree of Arts-Information Technology)

BS/IT-ISS (Bachelor’s Degree of Science-Information System Security)

Skills Summary

General Office Skills

Customer Service

Data Entry

Front-Office Operations

Microsoft Office Proficient

Computer Support

Coaching and Development

Quality Assurance Monitoring

Job Experience

First American Payment Systems

January 2009 to May 2010

Fort Worth, TX

Customer Support/Technical Support Level 2

Duties include assisting merchants with statement and billing questions in addition to

troubleshooting equipment and programming issues.

Time Warner Cable

January 2008-July 2009

Irving, TX

Customer Service/Technical Support/Retention

Duties included assisting customers with billing and service questions in addition to retention

efforts. Technical support concerning connection issues with cable service, phone service and

Internet.

Sykes-Gateway Computers

September 2001-October 2002

Minot, North Dakota 58701

Customer Support Technician

Duties included assisting customers with technical support regarding computers within warranty

terms. Worked in high call volume environment and met all expected call times.

Southwestern Bell Telephone Company

July 1997- July 2001

Fort Worth, TX 76137

Customer Service Rep in Residential Sales and Service

Duties included taking orders for establishing new service and/or changes to existing service. All

billing inquires and adjustments. Worked in high call volume environment and met all expected

sales goals and call times.

Sebastian’s

April 1996-June 1997

Wheatland, TX

Customer Service Rep in Salon and Beauty Sales

Duties included working in high call volume environment assisting customers and sales reps

with placing orders.

Hood County News

October 1992-April 1996

Granbury, TX 76048

Worked in many departments within the newspaper industry.

Duties included pressroom set-up. Worked in dark room developing film for print. Worked front

counter sales and assisted publisher with customer relations. Worked in circulation and assisted

in accounts payable.

Personal References

Terri Buchholz 817-***-****

Nell Knode 817-***-****

Jesse Vasquez 817-***-****

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