Customer Service Quality Control
Resume:
RON WAGNER
Rogersville, Al. ***52 - 5504
abljon@r.postjobfree.com
OBJECTIVE: To manage employees and place of business in an efficient and
productive manner and setting where my skills and experience can be
effectively utilized for increased profitability.
Qualifications Supervising employees in manufacturing facilities involving
multitasking.
Assign orders for completion to meet daily goals and close
RTAT
Coordinate hourly manpower to work load, by increasing and
decreasing staff daily.
Experience in inventory and quality control.
Receive in material and products by use of system entry.
Train new employees
Discipline when necessary
Assign and process work orders
Bachelors Degree
Attended business classes in college and business seminars.
Bilingual between English and Spanish
Ability to multitask in stressful situations
Order materials in advance so production doesn't stop.
Coach employees to work fast and safe.
Bend, stoop, kneel during 8-10 shift
Valid Alabama License
Assist security with monitoring employees and visitors
Check badges
Watch cameras and monitors for traffic in the parking lot.
Professional LG Electronics, Huntsville, AL (relocating to 2008-Prese
Experience Dallas, TX) nt
Supervise the daily shipping operations for an $8
billion dollar electronics company.
Supervise 12-25 people per day on a production
line.
Make sure that employees are working productively
but yet in a safe manner.
Turn in timesheets and watch lunch and break
times.
Adjust labor daily, pulling from different
departments or reducing hours.
Enforce company policies on work ethics and
safety.
Continuously looking for ways to improve
efficiency in the work place.
Monitor the shipping of a daily average of 10,000
phones during the first shift to meet a 5 day turn
around time.
Lift 80lbs daily and push and pull 2000lbs with
use of pallet jack
Place order request to maintenance when machines
are down, personally fix if they are busy.
Ensure shift meets RTAT for customers. 2002 -
Provide training for new employees. 2008
Supervise other areas when their Supervisor is on
out.
Use time management to make sure employees are not
taking time from company during breaks and
lunches.
Maintain cleanness of interior/ exterior building
by use of employees during down time
Arrange for trash dumpsters to be picked up.
Use Office and Excel
Sit at desk for hours at time working out
solutions to close RTAT for the day.
WAREHOUSE/SHIPPING SUPERVISOR
LG Electronics, Huntsville, AL (relocating to
Dallas, TX)
Supervise the daily shipping operations for an $8
billion dollar electronics company.
Supervise 12-25 people per day on a production
line.
Make sure that employees are working productively
but yet in a safe manner.
Turn in timesheets and watch lunch and break
times.
Adjust labor daily, pulling from different
departments or reducing hours.
Enforce company policies on work ethics and
safety.
Continuously looking for ways to improve
efficiency in the work place.
Monitor the shipping of a daily average of 10,000
phones during the first shift to meet a 5 day turn
around time.
Lift 80lbs daily and push and pull 2000lbs with
use of pallet jack
Place order request to maintenance when machines
are down, personally fix if they are busy.
Ensure shift meets RTAT for customers.
Provide training for new employees.
Supervise other areas when their Supervisor is on
out.
Use time management to make sure employees are not
taking time from company during breaks and
lunches.
Maintain cleanness of interior/ exterior building
by use of employees during down time
Arrange for trash dumpsters to be picked up.
Use Office and Excel
Sit at desk for hours at time working out
solutions to close RTAT for the day.
Pure Postcards, Clearwater, FL
Manage warehouse for a $6 million nationwide
advertising distributor.
Sold products to customers nationwide
Encouraged employees to use proper and polite
customer service skills.
Responsible for North American Region including
Hawaii, Alaska, and Puerto Rico.
Direct 3 assistants.
Responsible for $13 million inventory, 80,000 line
items, 10000 sq. ft. warehouse.
Manage receiving, picking, packing, and shipping
of 50 orders daily.
Operate facility in compliance with OSHA and DOT
standards.
Processed claims with UPS and Fed-ex when packages
were damaged.
Calculated freight weight and dimensions for
outbound shipments.
Maintain company vehicles and records.
Distribute Products
Products include paper posters and boxes.
Ensure quality of product before shipping
Major Accomplishments
*Established procedures for recycling and material
storage and
disposal.
*Developed and implemented recycle material stock
rotation plan.
Conducted material/safety training for employees.
*Redefined warehouse positions, established hourly
production standards.
Streamlined inventory identification
Standardized receiving, stocking, checking, and
housekeeping procedures.
Achievements
Saved 10% in packing costs by recycling and using
alternative packing materials.
Increased employee productivity 25% by
establishing production standards.
Reduced injury claims 95% by introducing safety
awareness program.
Consistently met 24-hour turnaround goal for 98%
of shipments.
Reduced breakage 80% by designing new product
packaging.
Team Management
Watched time cards for all assistants, and made
sure overtime was approved.
Scheduled work start and end times.
Insured sure breaks and lunches were taken.
Alerted supervisors above me aware of accidents or
incidents in the warehouse that were done by my
assistants.
Roped off zones in the warehouse during long
forklift use.
Created special projects so assistants didn't have
long downtime.
Education University of South Florida, Tampa 2001
B.A Geography
Professional Completed courses/seminars in safety, employee involvement,
Development and leadership.
Technology Windows, UPS Worldship. Microsoft Excel, Microsoft Outlook,
Skills Microsoft Word, Sales Logix, forklift certified
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