Manager Customer Service

Gina M. Richmond

**** ****** ****** **.( Lincoln, NE 68526 ( Phone:515-***-**** ( email:

*******@*****.***

Objective

Creative, Organized Multi-tasker seeks to obtain a position in the field of

Public Relations and Marketing Communications. Ambitious to implement

skills and enthusiasm while increasing knowledge and experience.

Education

Bachelor of Arts in Public Relations and Marketing Communication

St. Ambrose University, Davenport, Iowa

May 2004- [GPA: 3.25 / Honors: Dean's List- Spring 2003, Fall 2003, Spring

2004]

Experience

Development Director, August 2006 - May 2010

Stroke Detection Plus, Des Moines, IA

< Corporate wellness and community event planner for the upper Midwest

region.

< Promoting and selling corporate wellness packages as a preventative

measure for the employers high risk population.

< Creating awareness to people at high risk for stroke & vascular disease.

< Communicating these risks through multiple media avenues (newspaper,

radio, corporate media, World Wide Web, and more).

< Proposal writing for prospective clients.

< Extensive follow through on each account ensuring 100% satisfaction and

anticipating future needs.

Sales Manager, November 2005 - August 2006

The Companies of DES, Des Moines, IA

< Business to business sales in the Des Moines Metro

< Establishing the need of outsourcing human resources and pay rolling

services.

< Relationship building among business professionals and industrial

entities within the DM Metro.

< Proposal writing for prospective clients.

< Extensive follow through on each account ensuring 100% satisfaction and

anticipating future needs.

Manager/ Server, April 2005 - November 2005

Applebee's Restaurant, Factoria, WA

< Supervise dining and kitchen staff during lunch hour.

< Managed accounts receivable and shift changes.

< Serve and assist guests in their selection and dining experience.

< Train new employees and evaluate their performance.

Public Relations Intern, Fall Semester 2003

Girl Scouts of the Mississippi Valley, Rock Island, Illinois

< Created bi-monthly newsletters and publications internally and

externally.

< Produced advertising and promotions for upcoming events.

< Wrote press releases for events being held by the organization.

Student Assistant [Philosophy Department], August 2001 - December 2003

Student Assistant [Campus Ministry], August 2000 - May 2001

St. Ambrose University, Davenport, IA

< Provide clerical support to faculty and staff.

< Assist with event planning: decorate facility and coordinate music.

< Provide assistance in layout and organization of the campus bulletin.

Night Manager, August 1997 - August 2000

Taco John's Restaurant, Orange City, IA

< Supervised, trained and assisted employees in their performance.

< Prepared foods and provided outstanding customer service.

Computer Skills

IBM and Macintosh systems utilizing: Windows, Microsoft Office (Word,

PowerPoint, Publisher), Adobe PageMaker, and Internet Explorer.

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