Customer Service Design
Resume:
Joshua M. Rickert
Ridgecrest, CA 93555
Cell: 520-***-****
Email: ****.*******@*****.***
OBJECTIVE:
Continue to increase my own skills and knowledge in order to be a valuable asset to our country. Serve and protect our
community and maintain high personal standards.
EDUCATION:
2000-2003 A.A.S Computer Science
• Expert in Microsoft Office Applications.
o (Word, Excel, Access, PowerPoint, OneNote, Outlook, FrontPage, etc.)
• Expert in Microsoft Windows
• Programming Logic
• Java Programming
• C Programming
• UNIX/LINUX
2007-2008 A.A.S. Drafting Technology
• AutoCAD 2008
• 3D Modeling
EXPERIENCE:
2008 - 2009 Certified Applications Instructor
New Horizons CLC Beaverton, OR
• Teaching of computer applications and business skills classes.
o (See Addendum 1 for class list)
• Developing class outlines and materials
• Setup and installation of computers and software.
2003 - 2004 Assistant Chief IT / Communications
U.S. Army Ft. Benning, GA
• Teaching and tutoring civilians in computer applications.
• End User Support
• Installing and maintaining computer systems, networks, and databases.
• Design and re-design of regulations and procedures.
• Project supervision.
2000 - 2003 IT / Shop Manager
Budget Press Cheney, WA
• End User Support.
• Installing and maintaining computer systems.
• Typesetting and graphics design.
• Design and supervision of shop procedures.
• Customer service
• Cash handling
• Opening and closing procedures.
1995 - 2000 Typesetting/Graphics Design Artist
Printing Press, The Portland, OR
• End User Support.
• Installing and maintaining computer systems.
• Typesetting and graphics design.
• Customer Service
• Cash handling
• Opening and closing procedures.
SKILLS:
• Excellent teaching ability.
• Outgoing and motivated
• Gross knowledge of computer applications.
• Microsoft applications, Corel applications, AutoCAD, Rhino3D, and much more…
• VB programming and macro design.
• Good mathematical knowledge.
• Fast learner who enjoys learning
ACCOMPLISHMENTS:
• Certified teacher - State of Oregon 2008 - 2009
• Microsoft certifications in MS Office 2007
• Top instructor - New Horizons 2008
• Certificate of achievement - IMB U.S. Army 2004
• Certificate of achievement - 30th AG BN U.S. Army 2004
ADDENDUM 1: (Subjects I taught)
• Soft Skill Classes:
o Frontline Leadership
o Negotiating
o Employee Performance
o Advanced Interpersonal Communication
o Effective Presentations
• Computer Classes:
o Access
o Crystal Reports
o Share Point
o Excel
o Info Path
o Network Basics
o Project
o Outlook
o One Note
o Power Point
o Windows Vista
o Windows XP
o Word
o Office New Features
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