Project Manager Quality Assurance

DENNIS H. GRAHAM

** ****** ***

Cell: 304-***-****

Bridgeport, WV 26330

******.*.******@*****.***

SUMMARY

Dennis Graham has worked more than 27 years, primarily with the Department

of State as an IT consultant. He possesses considerable knowledge of the

methods and policies within the State Department, as well as other

government agencies including the FBI (Federal Bureau of Investigation). .

He also has expert knowledge of all phases of the Software Development

Lifecycle. Several of the projects that he is currently supporting are

SOA (Service Oriented Architecture), as well as EIMS (Enterprise

Information Management Services) and SEN (Shared Enterprise Network). He

is very familiar with the expectations of the IT Governance and has proven

himself with project management, as well as interfacing with Senior

Management.

SECURITY CLEARANCE

Currently holds a top secret clearance issued by the Department of State in

1989

Full Updated Granted 06/2007.

Previously held highest level of SCI while working with Diplomatic Security

more than 2 years ago (1991)

PROFESSIONAL EXPERIENCE

Quality Assurance Specialist

February 2008 to June 2009

Keane Federal Services

January 2010 to Present

Clarksburg, West Virginia

Mr. Graham works as a Quality Assurance Specialist Consultant for the FBI

(Federal Bureau of Investigation) at CJIS (Criminal Justice Information

Services). Most recently, Mr. Graham was responsible for the following

applications: (CTU/TRB (Communications Technology Unit / Technical Review

Board) on which he served as QA representation. He participated in several

process improvement events, including a Kaizen event to streamline the

process. He was active in asserting the QA perspective into the mix to

ensure that QA was actively involved. Mr. Graham also verifies CPRs with

designated engineers. Part of this process included verifying firewall

rules. He was responsible for obtaining the CISCO ADM application so that

there would be less time needed with the engineers - able to verify the

rules without assistance by using the active contexts.

Mr. Graham has experience and knowledge of IT Governance in the Contract

Administration Office following the LCM (Life Cycle Management). While

working as a QA specialist, it is his responsibility to ensure that the

contracts he is responsible for are following these established guidelines.

This includes experience in developing, establishing, facilitating and

maintaining these processes.

He also provides high level support and guidance to the government on the

IT Governance effort. This includes determining the needs of the

government and analyzing the contracts to ensure that they are following

the standards set forth in these guidelines. Mr. Graham performs process

analysis to accommodate the section's needs through governance. He is

responsible for reporting the contract's compliance to the government COTR

and Project Manager for the individual projects.

Mr. Graham has also been responsible for multiple projects while working at

the Department of State. This included proficiency in management tools

including Microsoft Project. He is also skilled in Project management to

ensure that the Lifecycle Development Process was being followed. This

included providing analysis to integrate the development efforts within the

budget process. Mr. Graham also is skilled with working with WBS (Work

Breakdown Structure), and has led a team analyzing the WBS codes to fit

with the Department of State requirements. He has led briefings and

reported to Senior Level management. He is also very proficient in

coordinating teams and working with peers and management, and adhering to

schedules to ensure compliancy.

He is also responsible at CAO to ensure that the programs are following the

architectural compliance and reporting to responsible stakeholders. He

provides guidance on the profile's ongoing maintenance. Mr. Graham is also

familiar with Federal Enterprise Architecture Framework and the direction

of the Federal Government to follow these standards.

He also assisted in security accreditation as well for different tasks.

This included overseeing the running of scripts on servers and workstations

that scan for security violations. Mr. Graham also has some previous

experience with Security Accreditation on servers, which included ensuring

that software was up to date, any patches that were required had been

addressed, and all vulnerabilities that had been identified in the scans

had to be documented and resolved. The majority of his security experience

was in the Department of State environment, although he has immersed

himself in the CJIS security processes as well, to learn how they relate to

the applications. Mr. Graham also reviewed the scripts and results during

the scans.

Mr. Graham was also tasked with overseeing the newly awarded SOA (Service

Oriented Architecture) task. He ensured that processes were being

followed, documentation being produced, activities and milestones being

defined and met. All of these processes are defined in the LCM, and are

mandated with CJIS to ensure that the contracts are in compliance. All of

these processes must follow the LCM (Life Cycle Management) directive, a

document that he is very familiar with.

Similarly, Mr. Graham was responsible as a backup on several other

development tasks. He would attend meetings as necessary, provide feedback

and support for the associated tasks, and also provide QA support during

deployments. Mr. Graham has proven to be an expert in the Quality

Assurance field and is depended upon for advice and direction among peers.

Originally, his primary responsibility was IAFIS (Integrated Automated

Fingerprint Identification System), but he also supports LEO (Law

Enforcement On-Line) as a backup analyst. He is responsible for ensuring

that processes defined are being followed, as well as working with the

Validation and Verification team to guarantee that appropriate testing is

being followed - with expected results. He monitors the change control

requests (SP/CR - System Problem / Change Request) and verifies these

documents when they are ready for deployment to the relevant systems. He is

responsible for attending all meetings related to these change requests,

including a daily meeting with the testing team.

Mr. Graham is proactive in his desire to learn, and has completed courses

in UNIX administration on the FBI Learning Network. He continues to sign

up for additional courses on the FBI Virtual Academy, as time permits. He

has the support of the Quality Assurance Manager. This continues to make

him more self-sufficient when verifying code changes for accuracy in

ClearCase.

Mr. Graham is also responsible for coordination of deployment activities,

which includes establishing responsibility within the ORR (Operational

Readiness Review) and deployment night personnel. Mr. Graham has also been

influential in getting the working groups (Configuration Management and IT

Security) functioning together more closely, which has been beneficial when

coordinating with the user and technical community.

He was recently assigned to oversee another project - Unet (Unclassified

Network). This includes attending the scheduled TRB (Technical Review

Board) as well as maintaining and tracking the change requests for that

system.

As a member of the QA team, Mr. Graham was instrumental in defining metrics

for the Quality Assurance Group. These metrics are captured and run

quarterly; supplied to Senior Management within the FBI.

Mr. Graham has established himself as an expert resource with the processes

of Quality Assurance, and is consistently making contributions to

established procedures.

He has also contributed significantly with his expertise in CMMI; making

recommendations for process improvement, as well as determining gaps for

consideration.

Mr. Graham recently attended an accelerated boot camp for PMP (Project

Management Professional) in December 2008. He has already qualified with

PMI and anticipates taking the PMP exam in 2010.

Configuration Manager

July 2009 to December 2010

Platinum Solutions, Inc

Bridgeport, West Virginia

Configuration Management expert for several CJIS systems being developed,

as well as acting PM Configuration Manager during primary's absence.

Mr. Graham was responsible for creating and following processes established

in the Platinum Solutions Configuration Management Plan. As a CM Resource,

he was mandated with writing, editing and finalizing documentation, as well

as performing configuration control for the EIMS and PMO projects. He was

heavily involved in maintaining inventory and establishing guidelines for

the tracking of inventory.

He also was responsible for developing and deploying an in-house ClearQuest

application. Mr. Graham was responsible for the analysis and design of the

database (Oracle), as well as identifying fields that were used to display

on the associated tabs. He was on a tight deadline and needed to have this

application deployed in-house by 09/30/2009 - to meet a government mandate.

This database did not exist at all, and he was successful in meeting the

mandated date. Mr. Graham was also tasked with the administration of the

ClearQuest database, as well as deploying the application on associated

workstations. He was successful in setting up the privileges and access

for the database.

Mr. Graham was also tasked with performing PMO duties. This included

tracking records through the ClearQuest database, holding and facilitating

the TRB, updating records and information discussed during the TRB. He

served as the representative for Configuration Management within the PMO

board, and provided suggestions and ideas as they related to the

Configuration Management.

Technical Task Manager March 2004 to February

2008

Enterprise Information Services

Vienna, Virginia

Task Manager for the Quality Assurance (QA), Configuration Management (CM),

Technical Writing (TW) and Remedy Development Teams.

Mr. Graham had recently been tasked with leading Enterprise Information

Systems (EIS) to achieve Capability Maturity Model Integration, Maturity

Level 2 (CMMI ML2), as well as moving the company toward CMMI ML3 by

ensuring that processes being used by EIS that are already following Level

3 practices are being documented and assessed in the continuous model. He

was responsible for coordination and supervision of the groups pledged to

support this effort. He has attended "Introduction to CMMI" and was

committed to creation of the Process Improvement Initiative Plan,

Individual Charters, Version Control of all artifacts, as well as all

approved documentation. He worked closely to follow SEI standards, and

ensure that the EIS would be ready for the planned SCAMPI A. He was

planned to serve on the Appraisal Team Training, and continued to serve

during this endeavor as the mentor. Mr. Graham left the company one month

prior to the SCAMPI, but transitioned his knowledge and materials to

another manager for the SCAMPI. With this information, EIS was successful

in attaining the accreditation. Mr. Graham was instrumental in this

endeavor and was so recognized after he left. He was also instrumental in

helping another company (Orkand) reach CMM Level 2, as well as certifying a

project (American Citizen Services) as CMM Level 3. Mr. Graham also

worked with the proposal team to provide input into the RFPs (Request for

Proposal). He was also instrumental in helping EIS win a major State

Department Contract, providing an oral argument - as well as being proposed

as the Quality Control Officer for the company.

The task that Mr. Graham was assigned to worked with the Department of

State (DoS), Bureau of Consular Affairs (CA). The development efforts he

supported were Immigrant Visa Overseas (IVO), Automated Cash Register

System (ACRS), Consular Shared Tables (CST) and Ad Hoc Reporting Templates

(ART). These applications are deployed overseas at United States Embassies

and Consulates, and the deployment is coordinated very closely with

additional contracting companies (reusable components), as well as the

Bureau of Consular Affairs. There was considerable organization involved

to ensure that deployment dates and milestones were met during these

activities, within his responsible groups. Mr. Graham was also culpable

for reporting to Senior Management within his own company, as well as

coordination with high-level government officials within DoS. He

communicates extremely well under these conditions. The environment

consists of Windows workstations (XP) and Servers (Server 2003), along with

Oracle 9i databases. Mr. Graham was also responsible for the IVO

(Immigrant Visa Overseas) project while the permanent IVO manager was out

sick for more than 5 months. This is a very large project, and his

contribution was well received by all involved.

As Quality Control Manager for EIS, Mr. Graham was responsible for managing

the Configuration Management (CM), Quality Assurance (QA) and Technical

Writing Teams (TW). He was also responsible for the Remedy (Help Desk)

development effort. This included supervising and motivating a staff of

fifteen to twenty employees. He was responsible for the hiring and firing,

salary review, career path development and promotions of these individuals.

For CM, he was responsible to ensure that the policies and tools were in

place to effectively support EIS Development activities. Mr. Graham is

proficient in the Rational Tool Suite; including ClearQuest and ClearCase

which were used to manage the Configuration Items (CIs). These CIs

included Software Builds (PowerBuilder, .NET, reusable components), Scripts

(Oracle) and Documentation. These configuration Items are managed through

Rational ClearCase, and are tracked throughout the entire lifecycle for

application, database and documentation CIs. He would coordinate closely

with the development teams to guarantee that everything was in place when a

release was scheduled. His team would also be required to interact with

outside contracting agencies, which were responsible for ensuring that the

DoS CA plan was being followed. The EIS CM group was responsible for in-

house configuration items (through QA Passed), and would then track and

forward these CIs to a Central Configuration Management Group which was

under contract to arrange for the CIs to be moved outside of EIS for

Independent Validation and Verification. The EIS CM group was also

responsible for labeling activities using PVCS Tracker, and the pass/fail

of all CIs. He was also responsible for policy-making decisions that

related to in-house CM, as well as Central CM procedures. Mr. Graham was

also responsible for the defining and reporting of the baselines, and when

they were audited throughout the process. This information substantiated

the needs of CMMI and SEI. He also assisted in the build process using

development tools (InstallShield) required to generate the executables for

testing.

As manager for the Quality Assurance (QA) Group, Mr. Graham was accountable

for ensuring that QA policies were being enforced, and that the appropriate

procedures were being followed. As Task Manager for the QA group, he is

responsible for the direction of the activities for the team, as well as

coordinating with the development teams to ensure that schedules are

adequate - and the assumptions of the QA team are clearly identified.

The Department of State, Bureau of Consular Affairs directed all

contractors to begin following the Rational Unified Process (RUP). This

included using the Rational Tools; Rational Robot and Test Manager. He was

instrumental in the creation and standards of Test Scenarios, Test Cases

and Test Plans. He would ensure that the QA analyst would work with the

appropriate system engineer in gathering and verifying the requirements to

be used in the creation of the test plans. These requirements are in the

form of Use Cases. He coordinates closely with the in-house development

teams to make certain that the testing group has all of the information

that is required to complete their testing methodologies, and are on

schedule as defined in the applied release schedules. Mr. Graham also

coordinates with the external resources required for the lifecycle of the

application software, database scripts and documentation. The internal QA

group is tasked with initial QA, but final QA goes through the IV&V team.

There is considerable coordination involved to guarantee that the

development team is apprised of the statuses of all responsible groups.

Mr. Graham was also involved in setting up the automated scripting, which

is used for repeatable test scenarios. He is also culpable to guarantee

that the QA lab is equipped with all of the necessary equipment needed to

test against the applications. With Biometrics so heavily relied on by

supporting agencies, it is necessary to make certain that the equipment is

the latest baselined.

As Task Manager for the Technical Writing (TW) group, he was responsible

for the coordination of activities and the assigning of resources to the

development teams. He ensured that the resources have their applications

responsibility defined, and that the deadlines are met. He was responsible

for ensuring that standards that have been identified are being followed.

This is to include standards that are used throughout Consular Affairs

(CA), and are required for the documentation to pass through the identified

channels within CA. This documentation also goes through Format

Requirements (End User Documentation Standards (EUDS)), which is a format

governed and approved by CA. Information Mapping is also one of the

standards that have been adopted by CA, and Mr. Graham ensures that the

documentation follows these standards. He was also in position to

guarantee that as this documentation is going through the required

channels, the changes are made - and placed into the appropriate group's

hands.

As Remedy Development Team Task Manager, Mr. Graham was responsible for

overseeing the development of the Remedy Overseas application. This

application is a domestic application, but is available through the State

Department Intranet. This application is used by the Overseas Support Desk

to track problems reported by various Consular Affairs applications at the

Embassies and Consulates all over the world. This application is written

using the COTS product Remedy, and interfaces with the new Knowledge

Management tool - Knowledge Management for Remedy (KMR). This application

uses customized forms to track these tickets that are entered either by the

Support Desk or at one of the Embassies or Consulates. This task includes

the development and maintenance for the overseas application, and also

follows the Consular Affairs defined development procedures. This includes

preparing Project Plans, Schedules, Program Specification Documentation,

and Requirements Documentation. This application also goes through the

internal QA process, but is not required to go through the IV&V process or

DRR.

As a member of the Process Oversight Committee, Mr. Graham was also

responsible for ensuring that the projects were following the Department of

State defined RUP (Rational Unified Process). This was a State mandated

policy that all coordinating contractors used the Rational Suite of Tools.

These included Rational ClearQuest, Rational ClearCase, Rational Requisite

Pro, Rational Rose, Rational SODA, Rational Test Manager, as well as

Rational Robot. He has had training in each of these tools, mainly focused

on ClearQuest and ClearCase. The RUP identified a set of practices and

templates that were established for the development efforts and Mr. Graham

ensured that these practices were followed. He has also participated in

ClearCase administration classes.

Mr. Graham was also designated as the Deputy Project Manager within EIS for

all related projects. This included working with the Project Manager to

determine needs for when the Project Manager was not available. He also

worked within the company to understand EVM (Earned Value Management), and

what was required within the projects to accommodate this. Mr. Graham also

worked with the Project Manager to determine costs and funding associated

with the tasks. He was also instrumental in defining an updated WBS (Work

Breakdown Structures) for the related groups and tasks.

Team/Technical Task Lead June 2003 to March

2004

Enterprise Information Services

Vienna, Virginia

Team/Technical Task Lead for ART (AdHoc Reporting Templates) project. This

involved following CMM Level 2 Procedures and managing a team of six people

through the Software development lifecycle. He attended and contributed

with CCR Reviews (CAT (Change Assessment Team) and CCB (Change Control

Board)) to determine which of the current CCRs (Change Control Requests)

should be either included in the next release, or closed, as well as making

recommendations toward changes within the scope of these CCRs. Mr. Graham

also acted as the Oracle DBA, mentor/lead for team of Oracle Support

personnel. He was integral in ascertaining activities, including

interfacing with Development teams and determining the level of support

required for these tasks. Mr. Graham had a thorough understanding of

Consular Affairs databases, and the way that they interact with the front-

end application. Highly regarded as a very knowledgeable resource within

the contract and was constantly providing responses and solutions to both

Level 2 and Level 3 support issues. He also, served as Deputy Team/Task

Lead for the Immigrant Visa Application

Team/ Technical Task Lead Feb. 1993 to June 2003

Orkand Corporation

Vienna, Virginia

Team/Task Lead for ART (AdHoc Reporting Templates) project. This consisted

of managing a team of six people. ART was developed in Microsoft Access

and was distributed at all US Embassies and Consulates. He was responsible

for interfacing with the customer and determining the direction of tasks

within the project. Part of this endeavor included analyzing other tools

that could be used to replace MS Access. This was a full life cycle

development effort.

Mr. Graham served as interim Team/Task Lead for the IVO (Immigrant Visa

Overseas) application. This included working with high-level government

officials to determine the direction of the application. Consular Affairs

directed us to modernize the mainframe applications into GUI (PowerBuilder)

and this included working with other contractors and external government

agencies. He was also tasked with managing a team of twelve people,

directing their activities, and verifying scheduled activities to ensure

that the project was on-time. Prior to his management of the team, Mr.

Graham also functioned as an Oracle DBA, as well as a PowerBuilder

developer. He would ascertain the requirements and ensure that these were

accountable in the application. Mr. Graham provided Oracle Support for

upcoming releases of multiple applications. He was involved in analysis,

creation and modification of Table Structures, Triggers, Procedures and

general Oracle requirements. He also participated in DoS database working

groups.

Mr. Graham was a member of the Install Team for the Department of State.

He worked as an installer/trainer, traveling to Embassies and Consulates

worldwide to assist in the modernization effort of CA. He was the Oracle

expert, with his main responsibility being the conversion of the mainframe

data to the Oracle table formats. He also assisted the teams with the

configuration and installation of the updated equipment deployed to post,

as well as software configuration.

He was the responsible analyst and developer for the conversion of the

mainframe data into Oracle database structures for the modernization

effort. This included mapping data from the mainframe into the Oracle

structures. In addition to his Oracle responsibilities, he functioned as a

PowerBuilder developer charged with developing the Arrest area of the

American Citizen Services (ACS) application. The ACS application controls

American Citizens services performed overseas, including passport issuance.

He was also one of the responsible analysts charged with creating

application builds, using InstallShield.

Support Analyst Dec. 1991 to Feb. 1993

Wang Laboratories

Arlington, Virginia

Mr. Graham provided on-site programming and analytical support to the Joint

Chiefs of Staff (JCS) at the Pentagon. Responsible for the analysis and

creation of new relational data base management systems (RDBMS), using the

fourth generation, PACE (Professional Application Creation Environment).

Additional duties included updating existing DBMS within the Joint Staff

Support Information Network (JSSIN). The network consisted of

approximately 40 VS mini-computers connected by Wang Band and 802.3

transports. He was also involved in the training and support of end users

and Systems Administrators.

Programmer Analyst Sept. 1991 to Dec.

Technical Management Services 1991

Arlington, VA

Mr. Graham provided continuity for the Department of State (Diplomatic

Security) when the Systems Software Standards contract expired. He

fulfilled the need for ongoing programming and analytical support for an

Overseas Security Advisory Council (OSAC) project that required the

development of a bulletin board allowing public user access through remote

PC's logging on to a VS mini-computer. Specific development work included

conversion of VS data files into a compatible PC format.

Programmer Analyst Dec. 1988 to Sept.

System Software Standards 1991

Virginia Beach, VA

Mr. Graham was responsible for on-site programming and analytical support

for the Department of State, Bureau of Diplomatic Security. Duties

included definition, analysis, design, engineering, implementation, and

maintenance of customized application software. The applications were

primarily written in COBOL and PACE, but were contained within the

Department of State's Controlled User Environment (CUE). Provided ongoing

support for various DBMS developed for criminal investigation, anti-

terrorism analysis, and other security-related information. Designed and

implemented the initial version of OSAC Electronic Bulletin Board, which

served as a primary source of security information for more than 500

American Corporations conducting business overseas. He played a key role

in the development and maintenance of the Property Accountability

Management System (PAMS), which was designed to track expendable property

within the department locally, but was to eventually be the primary system

for the Department of State throughout the world. Worked closely with the

Threat Analysis Division (TAD) to enhance and maintain their application

TADIMS (Threat Analysis Division Information Management System). This

database (PACE) tracks and updates terrorist groups all over the world.

This required a TS/SCI clearance.

Programmer Analyst Aug. 1986 to Dec. 1988

Pinkerton Computer Consultants

Alexandria, VA

Mr. Graham was responsible for the development and maintenance of software

applications for the Department of State (accounting and inventory

tracking). Additionally, duties included the development of the Financial

Management System (FMS), which provided a standard accounting application

for both domestic and overseas use. He provided software and hardware

troubleshooting support for U.S. Embassies and Consulates abroad through

the Help Desk. Also, tasked with the lead for configuration management,

quality assurance, and testing responsibilities for the various

applications.

Programmer Analyst Aug. 1985 to May 1986

Information Spectrum, Inc.

Cherry Hill, NJ

Developed and tested accounts payable and accounts receivable programs.

This included the initial analysis, design, testing, acceptance, and final

installation of the customized programs. Additionally, he provided

development for the Legal Time Management System Application Software,

which is a package available to Law Offices to track hours (billable vs.

non-billable) of their attorneys.

Assistant Data Processing Manager Feb. 1981 to Aug. 1985

Newborn Enterprises, Inc

Altoona, PA

Mr. Graham researched and developed customized inventory software, which

was used to track books, magazines, and newspaper inventory. He also worked

on financial applications. Mr. Graham was responsible for the conversion

application from Honeywell to Wang VS mini-computer platforms. He

supervised an operations/programming staff of four people. Operational

support included telecommunications, networking, configuration, and wiring

activities. Mr. Graham provided systems analysis and development support

for inventory, payroll, and accounting software applications, as well as

providing extensive user support requirements and training.

EDUCATION

School of Computer Technology 1981, Computer Programming Certificate

Pennsylvania State University 1978, Business Administration (1.2

years)

Altoona Area Voc-Tech 1975, Data Processing Certificate

RELATED COURSES

Project Management Professional Boot Camp, 2008

UNIX Administration On-Line course within the FBI Virtual Academy, 2008

Introduction to Capability Maturity Model Integration, 2007

Practice Implementation Indicators Description (PIID) training for CMMI,

2007

Rational ClearCase Administration, 2006

Rational Robot, CASM, 2004

Rational Test Manager, CASM, 2004

Rational Unified Fundamentals, Rational Corp, 2003

Rational Use Cases, Rational Corp, 2003

Oracle SQL and PL/SQL, Oracle University, 2000

System Administration (NT), Orkand Corporation, 1997

IQ Objects Software, Orkand Corporation, 1997

PowerBuilder (Basic), Orkand Corporation, 1995

PowerBuilder (Intermediate), Orkand Corporation, 1995

LBMS Systems Engineer, Orkand Corporation, 1995

UNIX System Admin, Wang Laboratories, 1993

UNIX Fundamentals, Wang Laboratories, 1993

PACE Database Design, Wang Laboratories, 1992

PACE (HLI), Wang Laboratories, 1992

PACE (Query Report), Wang Laboratories, 1992

Wang Systems Admin, Wang Laboratories, 1991

MS DOS Basic & Advanced, Wang Laboratories, 1992

Wang VS COBOL, Wang Laboratories, 1992

Corporate Management, Wang Laboratories, 1983

Business Management, Dale Carnegie, 1991

TECHNICAL SKILLS

Operating Systems: Windows 98, Windows 2000, Windows NT 4.0, Windows

Server 2003 and Windows XP

DBMS/RDBMS: Oracle 7.3, Oracle 8.0.4.2, Oracle 8.0.5, Oracle 9i, SQL,

ClearCase, ClearQuest

Languages: SQL, SQL Plus, PL SQL, PowerBuilder, COBOL, HTML,

familiarity with C/C++ concepts

Applications: Microsoft Outlook, Microsoft Word, Microsoft Excel,

Microsoft Access, and Microsoft Project, Microsoft

VISIO, CISCO ADSM

Hardware PCs: IBM Compatible; Mainframes: IBM 303x, Wang VS

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