Customer Service Management
Resume:
Colorado Springs, CO *****
k abljk5@r.postjobfree.com
Kala Reed
BUS I NESS PROFESSIONAL
Energetic, hard-working f lexible, professional with excellent customer service,
supervisory and administrative assistance. Experienced with payroll, inventory and
f ront office operations. Dedicated team player committed to product development
and improving human dynamics by self-empowerment. Extremely proficient in
M icrosoft Office and a variety of software.
ED UCAT ION
K aplan University
2007-2010
B achelor of Science, Business Administration
current
Associate of Applied Science, Business Management
2009
D iploma, Office Technology Specialist
2008
Related Coursework
Marketing in the 21st Century
Marketing Management
Finance and Marketing Human Resource Management
B usiness Law and Ethics Microsoft Office 2003 and 2007
Accounting I and I I QuickBooks and Online Payroll
P rincipals of Management Macro Economics and Statistics
Honors - Perfect Attendance, President’s L ist, Dean’ L ist, Student
A mbassador
E XPER I ENCE
Kaplan University L incoln NE 2009 to
2010
Bookstore M anager
9403 Daystar Terrace
Colorado Springs, CO 80925
k abljk5@r.postjobfree.com
Kala Reed
Maintain book inventory, assist library director with overall student
concerns, and assist students with reference issues.
Strides Women’s Fitness L incoln NE
2008
O ffice Assistant ( Inte rnship)
Revised payroll database, maintained front office operations, and
performed weight and measurement assessments.
Chili’s Bar and Grill L incoln NE 2006
to 2007
Waitress
Received top sales, customer service and hospitality awards while
p roviding optimum customer care while greeting, seating, and serving
Chili’s finest patrons.
Amigos L incoln NE 2005 to
2006 S hift Supervisor/District T rainer
Trained staff of twenty, made cash deposits, and managed overall store
operations.
REFERENCES
Lora Yardley
Business Professor
K aplan University
1821 K Street
L incoln, NE 68508
abljk5@r.postjobfree.com
Jason Lemon
Director of Career Services
9403 Daystar Terrace
Colorado Springs, CO 80925
k abljk5@r.postjobfree.com
Kala Reed
K aplan University
1821 K Street
L incoln, NE 68508
abljk5@r.postjobfree.com
M isty Prochaska
Director of L ibrary Services
Kaplan University
1821 K Street
L incoln, NE 68508
abljk5@r.postjobfree.com
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