Customer Service Administrative Assistant

Crystal Cleek

Administrative Assistant

512-***-****, ********@*****.***

***** ***** ****** ** ******, TX 78748

Medical Administrative Skills

Vital Signs, CPR Certified, Coding: CPT, ICD-9, HCPCS,: DRGs, Appointment

scheduling, Dental Administrative procedures insurance billing and

coding, dental terminology, dental charting, Medical terminology, Medical

law and ethics

Knowledge of insurance programs: HMOs, PPOs, IPA/IPOs, Worker's

Compensation plans, TRICARE, CHAMPVA, Blue Plans, Medicare, Medicaid,

Telephone

(multi-line) & reception techniques, Correspondence, mail processing,

Treatment authorization referrals.

Software-Microsoft Word, Excel, Power Point, Access, Project, Windows

95/98, Windows XP, Medisoft Advance Patient Accounting

Employment Experience

Victory Medical and Family Care, Austin, TX Operator 01/10- 08/10

My responsibilities include, but are not limited to, answering multi-line

phones, mailing out patient labs and imaging reports, sorting and

distributing physician documents and confidential patient information,

using a system called MX transcribe dictating for the physicians, verifying

insurance, scanning labs and provider notes, and calling in prescriptions.

This clinic is a high paced, high volume job that takes strong work ethic,

patience as well as quality customer service skills.

Texican Caf , Austin, TX Server, Bartender, Assistant Manager

12/08 -01/10

Customer service was the main asset to my job and has been for many years.

Customer satisfaction was job one in this position. This Tex-Mex style

restaurant is a relaxed family style restaurant with high quality service

and good food. As a manager I was responsible for the staff, front and back

of the house as well as the product quality assurance. I was in charge of

opening and closing down the restaurant along with keeping up with the

finances. I paid special attention to customer feedback for quality control

of the restaurant. Along with the other managers and the owner, recognition

of that feedback made our restaurant a better and more successful business.

Jasmine Caf Tallahassee, FL Server, Barista 02/08-

10/08

At this high-end sushi bar my responsibility was to prepare the kitchen and

set up the coffee bar and the seating area of the restaurant. I was

partially a bartender and partially a barista. I was responsible for making

beverages for my customers including cocktails, espresso and coffee. I was

taught the entire menu in Japanese as well as contents of each sushi roll

and recognition of which fish was in each dish. At the end of every shift I

was to clean the restaurant and restock for the next shift.

Roadhouse Grill, Tallahassee, FL Server, Bartender

08/04 -02/08

At this Steakhouse the atmosphere was much more chain style. We were all

responsible for opening and closing the restaurant. Customer service was

the highest priority. My positions included head server and bartender. I

was responsible for checking everyone out and making sure that there

closing duties were completed before their shift was over.

Education

Medical Administrative Assistant Diploma 2009

Everest Institute - Austin, TX

High School Diploma 2002

Stephen F. Austin High School - Austin, TX

Awards/ Activities

Ambassador Everest Institute

2009

Director's List Everest Institute

2009

Academic Excellence Everest Institute

2009

Certifications

CPR American Safety & Health Institute

2009

HIPAA Training Course Everest Institute

2009

OSHA Training Course Everest Institute

2009

References

Amy Andel 512-***-**** Co-worker 1

year

Elizabeth Crum 512-***-**** Co-worker 7

years

Jared Weid 512-***-**** Associate

5 years

Heather Stanford 512-***-**** Co-worker 1

year

Laina Moreno 512-***-**** Co-worker 1

year

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