Customer Service Manager

Tommi Hancock

*** **** *** **. *** Prairie, WI **590

608-***-**** ***********@*****.***

Summary of Qualifications

Outstanding organizational skills, able to prioritize to successfully meet

deadlines

Positive, energetic, creative, and hard working

Superior written and oral communication skills

Excellent problem solving and project management skills

Education

Madison Area Technical College Madison, WI

Associate of Applied Science- Marketing 2010

Achieved a 3.5 GPA- Dean's List 2 semesters

Developed promotional plan for small business utilizing public relations,

advertising, and promotional techniques

Conducted extensive market research for assigned market segment

Familiar with qualitative and quantitative research techniques

Proficient with Microsoft Word, PowerPoint, Excel, and Adobe InDesign

Developed 12-step marketing plan for local restaurant

Work Experience

The Buckle Madison, WI 2002-2004, 2008-

2010

Team Leader/ Sales Associate

Expert at suggestive selling and add-on sales

Developed superior skills at multi-tasking responsibilities and projects

Provided excellent customer service in a fast-paced work environment

Create and execute weekly plans

Maurices Madison, WI 2007-2008

Assistant Manager

Created and organized employee schedules

Established positive working relationships with all employees

Maintained visual merchandising standards

Motherhood Maternity Madison, WI 2004-2007

Store Manager

Consistently exceeded monthly sales goals

Recruited and hired new employees

Adept in resolving customer and employee issues

Trained new employees on customer service skills and suggestive selling

techniques

Managed multiple locations

Prepared monthly store audits

Maintained and delegated all administrative duties

References

Available upon request

Contact this candidate