Sales Customer Service

Nicholas J. Cariano

**** ******** ** ( GRAND RAPIDS, MI 49506

PHONE: 616-***-****

EMAIL: abljit@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished Business-to-Business Relationship Focused Sales Representative

with record of success in a variety of product categories (building and

architectural materials, lighting, housewares, hardware, paint sundries and

tools)

. Continuous success developing, implementing and executing programs to

achieve sales growth

. Creative thinker and problem solver

. Brings energy, enthusiasm and fun to my work

. Significantly enhanced customer service by acting as a key point-of-

contact for customer questions, inquiries and service issues

. Consistent member of "The Million Dollar Club"

. Computer Skills: MS Excel, MS Word, MS Outlook, Internet Explorer

WORK ASSIGNMENTS / SELECTED ACCOMPLISHMENTS

2001 - 2008 LUMBERMEN'S, INC., Grand Rapids, Michigan

Distributor of building products to lumberyards and building

material dealers with divisions in Michigan, Indiana and Ohio

Sales Consultant, Grand Rapids - Established and managed

programs for 60+ accounts

. Headquarters Account Manager for several chain accounts

. In a market down 40% in 2007, improved gross profit

percentage by changing product mix from Commodity type

products to Category Selling

. Built solid relationships with current customer base, while

actively prospecting new business opportunities

Product Line Specialist - Prospected for new accounts;

established and managed programs

for accounts in Western and Northern Michigan and Northern

Indiana

. Conducted sales presentations, dealer and contractor training

and some field service

. Worked in tandem with full-line sales to establish a dealer

network to grow the category

Prior to 2001 ED LEWIS SALES COMPANY, Louisville, Kentucky

Independent agency representing manufacturers of hardware and

building material products in the upper Midwest

Manufacturer's Representative, Upper Midwest Territory - worked

independently out of satellite office in Grand Rapids,

responsible for all aspects of the selling process, creating

programs, merchandising, training, vendor-managed inventory

. In charge of sales and marketing of products to all channels

of distribution - distributors, wholesalers, chain stores, co-

op members and independent dealers

. Represented 40 manufacturers including Thomas Lighting, GE

Sealants, Amerock, Gibson-Homan and Custom Building Products

. Managed accounts across three states - Michigan, Indiana and

Ohio (Road Warrior)

EDUCATION

Trained in Consultative Selling by DaCo Corporation (Dave

Kahle)

Trained in Negotiate Selling by Dr. Chester Karrass

Aquinas College, Grand Rapids, Michigan

Bachelor of Science, Business Administration

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