Manager Human Resource

DEBORAH KAESER

**** ****** ***** ~ Collierville, TN 38017

abljdq@r.postjobfree.com ~ 901-***-**** h ~ 901-***-**** c

QUALIFICATIONS

HUMAN RESOURCES DIRECTOR HR Leadership ~ Employee Relations ~ Executive Adviser ~

Process Improvement ~ Leadership & Training Programs ~ HRIS Implementation

Accomplished human resources professional with extensive experience designing and implementing

successful employee relations strategies across diverse market sectors. Valuable adviser, with expertise

for developing and communicating policies and procedures, negotiating benefits plans, and crafting

training and development programs to align HR initiatives with organizational objectives. Skilled in

diplomacy, collaboration, and active listening to foster positive employee relations. Decisive planner,

proficient in optimal utilization of resources for maximizing cost savings and profitability.

Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), HRIS ABRA,

ADP, and PeopleSoft

SPECIALITIES

Strategic Human Resource Planning, Recruiting & Staffing Initiatives, HR Communications &

Documentation, HR Policies & Procedures Development, Cost / Risk Reduction & Avoidance, Benefits

Negotiations & Administration, Budget Development / Management, Performance Evaluation, Legal &

EEO Regulatory Compliance, Staff Development & Retention, Strategic Hiring, HR Strategies, HR

Activities, HR Function, Change Implementation, Talent Visioning, Talent Sourcing, Organizational

Evolution

EXPERIENCE

CHURCH HEALTH CENTER – Memphis, TN

Human Resource Consultant (2009 to Present) Human Resource Manager (2001 to 2009)

Provide full spectrum executive level human resources consultation for the largest faith based nonprofit

healthcare clinic of its type in the country.

Cultivate trust based relationships and facilitate leadership development in senior management team to

support optimal employee performance for achievement of organizational mission. Supervise, develop,

and mentor staff of three HR professionals to support core organization, as well as five ancillary

ministries. Negotiate benefits plan and administer annual departmental budget, collaborating with

accounting on organizing data. Establish efficient and effective policies and procedures, including new

hire orientation and training programs, paid time off (PTO) guidelines, and interview panel. Link

employees to essential HR information through production and deployment of Intranet Website and

employee handbook. Troubleshoot, respond to, and support timely resolution of technical and employee

relations issues.

~ Presided over growth of staff and related support structures from less than 80 employees in 2001 to

over 215 employees in 2008.

~ Streamlined and improved HR and payroll programs through launch of new information system.

~ Controlled increases in all medical benefit plans to less than 4% throughout tenure, despite escalating

costs, with introduction of reward based wellness programs.

~ Partnered with area hospitals on donating professional trainers to present predesigned training modules

for all staff and management.

~ Lowered unemployment rating from over 3.00% in 2001 to less than .80 % in 2007 and lessened

unemployment premiums by establishing proper procedures for disciplinary actions and terminations and

initiating unemployment hearing training for managers.

~ Decreased worker’s compensation rating from 1.19 experience modification in 2003 to .80 in 2007 with

staff safety training skits; and cut total annual premiums by ~$11K since 2005. Reduced employee

deductible and out of pocket expenses by creating customized health care reimbursement plan.

HMS HOST (A Division of Marriott) – Memphis, TN

Team Human Resource Manager (1997 to 2001)

Spearheaded strategic improvements in HR practices for industry leader operating airport and motorway

dining and shopping locations worldwide, with 34,000 associates and revenues of more than $2.7B.

Directed and evolved human resource discipline for workforce of 500 throughout Memphis area

operations and provided expertise to advance HR functions at four other airports. Oversaw and led all

aspects of employee relations, including recruiting, orientation, training, compensation, Work Opportunity

Tax Credit (WOTC), worker's compensation, unemployment, management development, and Equal

Employment Opportunity (EEO) administration. Managed team of six HR specialists in supporting

operations and decreasing operating costs.

~ Facilitated growth of sales volume from $12MM to $18MM between 1997and 2001 with deployment of

effective HR initiatives to support streamlined operations and maximum productivity.

~ Successfully reduced turnover in 2000 by 12% and implemented campaign to raise the caliber of

management to meet the needs of a demanding high growth environment.

~ Established first risk management department to safeguard and secure company money handling

process.

~ Recognized with awards for reducing turnover and improved management operations in 2001 and as

leading Regional Team Manager in 2000 for recruiting and retention initiative.

BARNES & NOBLE, INC. – Memphis, TN

Operations Manager (1995 to 1997)

Orchestrated all aspects of day to day operations to boost profitability and turn around local outlet for the

largest book retailer in the U.S.

Elevated service levels by recruiting qualified applicants and conducting focused staff training. Ensured

proper staffing levels for peak and slow traffic periods and decreased labor costs through use of effective

scheduling techniques. Aligned merchandizing and operations and enabled efficient inventory handling

and returns processing. Coordinated maintenance schedule to enhance store appearance while lowering

equipment costs.

~ Early career experience as Regional Human Resource Manager for NPC International, the world’s

largest Pizza Hut franchise. ~

EDUCATION

CHRISTIAN BROTHERS UNIVERSITY – Memphis, TN

Bachelor of Science in Human Resource Management

STATE TECHNICAL INSTITUTE AT MEMPHIS – Memphis, TN

Associate of Science in Personnel Law / Associate of Applied Science in Computer Accounting

Professional Development and Affiliations: Society of Human Resource Management (SHRM) Current

National and Local Chapter Member ~ National Mentor ~ Completed refresher certification course in

2005.

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