Customer Service Sales

Maryann Novakovich 215-***-****

**** ********* ****** ************, ** 19145 *****.*******@*****.***

Objective: To secure a Customer Service position that will allow me to utilize my

extensive skills and experience to grow and advance within a company.

Employment:

US Census Bureau

Philadelphia,PA

Office Clerk

03/2010-06/2010

l Was proficient in data entry,

l Scheduled interviews,

l Conducted telephone interviews

l Processed payrole and new hire paper work

S N D Marketing

Philadelphia, PA

Customer Service Representative

01/2008 - 12/2009

• Answered phones and responeded to customer request,

• Transfered customer calls to appropriate staff

• Idenified,researched and resolved customers issues

• Followed up on customers inquires not immediately resolved

• Completed call logs and reports

Kimmel Center, Inc.

Philadelphia, PA

Telephone Service Representative (Part-time)

012008 - 10/2008

• Contacted businesses and private individuals by telephone in order to solicit sales

for goods and services.

• Explained products and services, prices, and answered questions from customers.

• Obtained customer information such as name, address, and payment method, and

enter orders into computers.

• Recorded names, addresses, purchases, and reactions of prospects contacted.

• Adjusted sales scripts to better target the needs and interests of specific

individuals.

Rite Aide Pharmacy Store

Philadelphia, PA

Sales Attendant

01/2005 - 09/2007

Greeted customers and ascertained what each customer wanted or needed.

l

Opened and closed cash registers, performing tasks such as counting money,

l

separating charge slips, coupons, and vouchers, balancing cash drawers, and

making deposits.

Maintained knowledge of current sales and promotions, policies regarding

l

payment and exchanges, and security practices.

Computed sales prices, totaled purchases and received and processed cash and

l

credit payments.

McDonalds

Philadelphia, PA

Crew Member (Part-time)

04/2005 - 01/2007

• Received payments by cash, check, credit cards, and automatic debits.

• Issued receipts, refunds, credits, and change due to customers.

District 1199c

Philadelphia, PA

G.E.D. Achieved

09/2007

References: Available upon request

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