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Customer Service Quality Assurance

Location:
Milton, NY, 12547
Posted:
September 02, 2010

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Resume:

Vanesa Purcell

Milton, NY *****

825-***-****

Objective: A position allowing growth, creativity, and development of

skills.

Summary: A team player with multitasking capabilities, as well as

proficiency in independent work. Major strengths in organization, written,

and verbal communication.

Skills: Familiar with programs such as CAD, Excel, Word and Works. Typing

skilled, filing, data entry, faxing, reception, and switchboard capable.

Well-rounded with great customer service skills, business orientated, high

energy, versatile, and quick to learn.

Experience:

Seals Corporation Newburgh, NY

Pt. Office assistant 2007 to 2009

Office work for electrical company involving faxing, scanning information,

phones, coping, data entry, and ordering equipment and supplies, and price

checks.

Accomplishments:

-Improved filing system.

Watson Pharmaceutical Carmel, NY

Quality Control 2006 - 2008

Quality Assurance of generic and controlled drugs. Checking for accuracy of

medications and accompanying paperwork.

Tectonic Engineering Mountainville, NY

Office clerk 2006

Executed daily operations of data entry, filing, outgoing fed-ex's, faxing,

and reception.

IBM East Fishkill, NY

Screener/ Maskcrib 2004 - 2006

Ran jobs assisting in the production of microchips. Screened ceramic

sheets for imperfections (Screener). Filed masks and ran system work on

new incoming masks. Worked as a team player and ran mask crib

independently (Maskcrib).

Accomplishments:

-Promoted to work independently, run specified area. and received top

appraisal.

Wellcare Health Insurance Company Newburgh, NY

Appeals Assistant 2002-2003

Delivered outgoing mail. Received and sorted incoming mail. Re-ordered

and re-stocked office equipment. Administered mail to all

departments.(Mail room Attendant)

Directed incoming calls to designated destinations. Provided standard

letters to be issued and greeted clients. (Receptionist) Re-organized

filing system for efficiency. Performed data-entry and inventory checks.

Conducted doctor and patient calls to obtain information. Sorted and

eliminated no longer needed information. (Appeals Assistant)

Accomplishments:

-Promoted three times.

Education:

Newburgh Free Academy Newburgh, NY

Diploma

Orange County Community College Midddletown, NY

Associate degree in The Arts

Architecture

Capri Nanuet, NY License in

Cosmetology



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