Manager Customer Service

Location:

Posted:

September 02, 2010

SHANNON A. MARTIN

Madison Heights, Michigan 48071

abljbb@r.postjobfree.com

CAREER SUMMARY

A Sales and Customer Service professional with retail and insurance experience. Detailed

oriented problem solver with a reputation as a dependable and accountable employee.

Knowledge with call centers, and office policies and procedures. Demonstrated success as an

office manager. Work with programs such as: Microsoft Word, Microsoft XP, Exel, Microsoft

Windows, and PowerPoint.

PROFESSIONAL EXPERIENCE

ALLSTATE INSURANCE, Clawson, MI 1999-2010

Duties included retaining and managing current customers and developing new customers.

Worked new leads and followed up with prospect’s while educating them on the policies and

coverages.

Licensed Sales Agent 03/2008 – 05/2010

Duties included retaining and maintaining current customers and developing new customers.

Worked new leads and followed up with prospect’s while educating them on the products,

policies and coverages.

Licensed Sales Agent, Ferndale, MI 10/1999 – 07/2007

Performed office manager duties. Prepared quotes, wrote policies, trained new employees,

and conducted policy reviews.

THE LIMITED, Troy, MI 11/2006 – 06/2007

Salesperson / Cashier

Assisted customers in selecting clothing with the right fit and style. Handled cashier duties.

MS. SIBLEY’S SHOES, Troy, MI 02/1997 – 10/1999

Store Manager

Worked closely with the district manager. Interviewed and trained new employees. Managed

inventory and stocking duties as well as store operations.

EDUCATION

Diploma, Northern Senior High School, Detroit, MI

Major: Business / General Studies

Wayne County Community College – attended two semesters – general studies

LICENSES

Licensed Insurance Sales Agent, State of Michigan