Customer Service Manager
Resume:
Sabrina Jamison
Bakersfield, Ca 93312
661-***-**** (Cell)
***************@*****.***
Objective
To work in a dynamic and energetic environment where I can utilize my
management, customer service, organization and leadership skills. I am a
quick learner and will do what it takes to get the job completed. I enjoy
working with the public as well as on my own to provide excellent customer
service.
Qualifications
7+ years in a management position, Microsoft Word, Microsoft Excel,
Internet, Microsoft Office, Microsoft Outlook, 10 key, Data Entry, Heavy
Phone Lines, Outgoing Calls on a Dialer, Incoming Calls in a Call Center,
Various other Computer Programs such as Mosaics, VAX, Siebel, E-Gain, Call
Center Environment, Customer Service, Eaglesoft software, NEA Fast attach
software, Imagine software.
Education
Bakersfield College, Bakersfield, Ca 661-***-****
1999-2000 No Degree Received
Wasco Union High School Health Careers, Wasco, Ca 661-***-****
1997-1998 Health Careers Certificate
Wasco Union High School, Wasco, Ca 661-***-****
1995-1999 High School Diploma Received
Relevant Experience
02/08-09/08-661-***-****
Supreme Bean, Multiple Locations, Bakersfield, Ca
Assistant General Manager
Duties include managing two to three stores at a time, preparing coffee and
blended drinks for customers, making schedules, hiring and firing
capabilities, opening and closing store, training new staff, daily
inventory, weekly audits on all staff, cash register, customer service,
cash handling, bank deposits, petty cash handling, assisting general
manager and owners with duties.
03/07-09/07-805-***-****
Seabridge Dental, Oxnard, Ca
Office Manager
Front office duties include answering phones, setting appointments,
confirming appointments, dental billing such as sending out dental claims
electronically, checking status of claims electronically, using NEA Fast
Attach to send out claim x-rays and pictures, accept insurance payments as
well as payments from patients, verify eligibility and insurance, all
accounting duties such as accounts receivable / payable. Back office duties
included clearing patients mouths by operating a high volume oral
evacuator, air water syringe equipment, recording findings from the oral
examination, during oral examination or treatment providing the
instruments, and dispense materials as directed by the Dr.
11/05 to 03/07-805-***-****
NEOSKIN Laser Hair Removal, Westlake Village, Ca
Office Manager
Answer phones, set appointments, confirm appointments, data entry into
computer system, explain procedures to possible new clients, train new
employees on front desk operations, in charge of depositing funds into bank
account, perform end of day and end of month, kept track of all supplies
needed, open and close office, kept entire office clean and presentable to
clients and corporate management.
03/05 to 11/05-805-***-****
IMI DATA SEARCH, Thousand Oaks, Ca
Background Investigator Representative
Perform background verifications on applicants previous education and
employment information, and references by a deadline of three days.
Customer service and data entry into IMI computer system. Held
responsibility for particularly big companies and was in charge of
completing full background check, along with completing background checks
with the other representatives.
11/03 to 03/05
ACS (Affiliated Computer Services), Bakersfield, Ca 661-***-****
Student Loan Representative
Made outgoing calls on a Dialer in a call center environment, assisted
delinquent student loan borrowers in bringing their accounts current, data
entry into numerous private computer programs such as VAX, Siebel, Mosaics,
E-Gain, took incoming calls on a switchboard type system to also assist
borrowers with their student loans, responded and initiated e-mails to
delinquent borrowers in attempts to bring their accounts current through an
E-Gain system, and a lot of customer service.
09/02 to 11/03
Bakers Square, Bakersfield, Ca 661-***-****
Waitress
Waited on tables, customer service, opened and close restaurant, cash
register.
02/02 to 09/02-661-***-****
Burger King, Bakersfield, Ca
Assistant Manager
Opened and closed store, cash handling, drive thru, prep line, front cash
register, daily inventory, nightly inventory, making schedules,
hiring/firing abilities, safe operations, money deposits on a daily basis,
managed between 4-15 employees at a time, interviewed possible employees,
waste count on an hourly basis, customer service, cash register, data entry
of daily numbers, waste and inventory into computer system.
**References Available Upon Request**
Contact this candidate