Customer Service Data Entry

LiLing Beach Parks

**** ********* *****

Jonesboro, GA 30236

770-***-**** - Home

404-***-**** - Cell

***********@*****.***

OBJECTIVE: To obtain an interesting position with a progressive company

that provides opportunities for

advancement and growth.

QUALIFICATIONS

Proficient in Microsoft Office, excellent telephone techniques, works

well with others, calculating skills, typing skills - 45wpm, excellent

customer service skills

EDUCATION

1988-1992 Diploma, West Fulton High, Atlanta, GA

1992-1993 Courses in Business Administration, Atlanta Metropolitan

College, Atlanta, GA

1994 Certificate (Advanced Computer Software), Office

Automation Services, Atlanta, GA

EMPLOYMENT

05/2008-08/2010 Recruiting Clerk, US Department of Commerce - US

Census Bureau

Provided administrative support in the Recruiting

Department for the 2010 Census operation; Maintained

calendar for monthly recruiting events; Scheduled and

attended weekly conference calls with Assistant Managers

for Recruiting ; Analyzed cost and prepare request (work

orders) for media advertisement from Local offices and

submit them to vendor for completion; Managed approved

work orders and prepared monthly recruiting budget reports

to submit to headquarters; Contacted community based

organizations to obtain space for testing and training;

Prepared schedules of testing sites; Conducted training for

recruiting clerks at the Local Census Offices within our

region; administered employment tests to applicants

according to EEO standards; Set-up travel arrangements

utilizing vendor Adtrav; Demonstrated data collection for

Local Census Offices recruiting goals and compile the

information into spreadsheets, Manage the amount of

supplies that the local offices receive and prepare

shipments as needed; Answer recruiting questions via

telephone and resolve issues or refer them to management;

any other assigned clerical duties.

05/2005-05/2008 Code Enforcement Officer, City of Atlanta (Bureau of

Code Compliance)

Demonstrated experience in monitoring a large scale field

survey; Performed field work conducting residential and

commercial building inspections (exterior & interior) under

minimal supervision; worked with community organizations

and Neighborhood Planning Units in order to organize

programs to help residents to understand housing code

violations; prepared notices for typing; received phone

calls from constituents; issued citations; prepared court

cases for court; demonstrated experience in data collection

operations; prepared written status reports for management

staff; conducted research to identify property owners;

inspected properties and analyzed the cost of structural

building repairs; any other assigned duties.

07/2006 - 07/2007 Gate Agent, Delta Air Lines (Part-time)

Prepared and issued tickets, computed fares, checked

passports and travel documents, checked baggage, worked at

arrival or departure gates, ensured the on-time departures

of aircraft, provided special assistance, answered general

travel inquiries, and successfully resolved customer

issues.

01/2006-01/2007 Secretary, Southside Springfield Baptist Church

(Volunteer- Part-time)

Provided technical and administrative support to Pastor of

the church; created spreadsheets ; maintained calendar of

weekly appointments; contacted other churches and

organizations t o set-up appointments for Pastor; created

programs for special events and worship services; prepared

monthly conference agendas; assisted finance committee with

calculating weekly tithes and offerings; answered telephone

calls; any other assigned clerical duties.

10/2004-05/2005 Administrative Aide, City of Atlanta (Bureau of Code

Compliance)

Assisted the public with information regarding Housing Code

Violations; demonstrated data collection, prepared files

for new cases; typed violation notices for code enforcement

officers using the KIVA system; close out complied cases

using KIVA system; examined title records to obtain name

and addresses of property owners; prepared complaint status

reports; answered high volume telephone calls, and other

assigned duties.

03/1999-09/2004 Administrative Aide, City of Atlanta (Parks &

Recreation Department)

Provided administrative support to facility director,

conducted interviews for the Camp Best Friends Program

summer staff and provided advice as to who were eligible to

be hired and recommended applicants for employment;

Supervised summer staff, assigned work and provided advice

and training on how they should perform their duties;

Assisted supervisor with registering participants into the

program; prepared weekly ledgers; assisted public with

information needed regarding activities within the

facility; demonstrated data collection to prepare reports

for participants quarterly; referred constituents to social

service agencies for financial assistance; Prepared travel

arrangements for field trips; transported participants to

other facilities utilizing City Vehicles; answered high

volume telephone calls, and other assigned duties.

01/2003-04/2003 Tax Preparer, Liberty Tax Service (Part-time)

Assisted clients with the preparation of Federal and State

income taxes, answered high volume telephone calls and

other general office duties.

05/2002-09/2002 Data Entry Operator, Bank of America

Inputted tax payments into IRS system in a production

environment, any other assigned duties.

01/2002-04/2002 Tax Preparer, Jackson Hewitt Tax Service (Part-time)

Assist clients with the preparation of Federal and State

income taxes, answered telephone calls and other general

office duties.

07/1998-12/1998 Secretary, Allstar T-Shirts & Uniforms

Assisted public with placing orders to be processed,

answered high volume telephone calls; prepared orders, kept

inventory for supplies as needed and other assigned duties.

01/1995-07/1996 Principal Clerk, State Board of Pardons and Paroles

Assisted public with information on parolees; filed

information on newly released parolees; prepared court

cases and typed warrants for parole officers; answered high

volume telephone calls; prepared reports for parole

officers on new parolees utilizing computer terminal, and

other assigned clerical duties.

07/1994-06/1998 Data Entry Clerk, Georgia Department of Revenue

(Part-time)

Utilized personal computer to input motor vehicle title

information into a

computer terminal working in a production environment;

answered high

volume telephone

calls, and other assigned clerical duties.

01/1994-07/1994 Clerk, State Merit System

Assisted with information on health insurance benefits

offered to state employees; filed insurance forms; prepared

memos; answered high volume telephone calls and other

assigned clerical duties.

REFERENCES AVAILABLE UPON REQUEST

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