Customer Service Office

Ina K. Braxton

*** ******* ***** *****, **********, South Carolina 29607

Cellular: 864-***-**** / E-Mail: abljak@r.postjobfree.com

Flexible/Motivated Office Management/Administrative Assistance Professional

with extensive professional experience and strong skills in the following

areas:

? Office Management ? Weekly Scheduling ? Office Opening/Closing

Procedures

? Collecting Customer Payments ? Training Office and Sales Staff

? Scheduling Appointments ? Processing Credit Applications

? Ordering Office Supplies ? Maintaining Office Equipment

Profile:

. Background encompasses extensive office-related professional experience

utilizing a strong work ethic and a commitment to carrying out

organizational directives in an efficient, timely manner.

. Strengths: Flexible; self-motivated; able to work well independently or

in a team environment; committed to self improvement; exceptional

written and verbal communication/interpersonal skills; energetic;

enthusiastic; enjoys challenges; highly responsible; skilled at decision

making; accustomed to working in a fast-paced work environment; skilled

at multi-tasking.

. Computer experience: Word; Excel; PowerPoint; Access; Outlook; Internet;

Windows (95, 98, 2000 and XP).

Areas of Expertise:

? Managing Office Operations ? Scheduling

Employee Hours

? Payroll ?

Collecting/Processing Customer Payments

? Office Opening/Closing Procedures ? Training

Employees in Proper Procedures

? Scheduling Appointments ? Processing

Credit Applications

? Ordering/Maintaining Office Supplies ? Providing

Excellent Customer Service

? Data Entry ?

Improving Office/Clerical Operations

? Maintaining Customer Accounts ? Hiring,

Supervision, Disciplinary Actions,

? Mail Distribution

Employee Motivation & Terminations

? Ensuring Customer Satisfaction ? Event Management

? Document Filing ? Maintaining

Vendor and Subcontractor

? Problem Solving Accounts

Education:

Non-Medical Care for Skin (2004)

Academy of Hair Technology (Estheticians Program)

Computer Programming and Business Management (1999-2000)

Asheville Buncombe Technical Community College

High School Diploma (1998)

Asheville High School

Professional Experience:

? Rooms to Go

December 2005 to November 2009

Greenville, South Carolina

Office Manager

. Prepared weekly schedules.

. Payroll.

. Daily office opening/closing procedures.

. Provided training for office staff and sales associates in proper

procedures.

. Implemented various office improvements and projects for continual

growth of the business.

. Worked closely with "Rooms to Go" manager, buyers and customers.

. Processed credit applications.

. Maintained customer accounts.

. Ordered all office supplies.

. Maintained all office equipment.

. Handled new hire enrollment.

. Sought potential new associates via the Internet.

. Conducted interviews.

. Hired, motivated, supervised and terminated employees.

? US Food Service September

2001 to November 2004

Greenville, South Carolina

Office Services

. Established and maintained vendor and subcontractor accounts.

. Performed various administrative tasks within the company.

. Distributed mail.

. Operated switchboard.

. Greeted visitors.

. Ensured customer quality assurance and customer satisfaction.

. Worked closely with the Human Resource department.

. Scheduled appointments.

. Organized new hire enrollments.

. Managed various events.

? Federal Building March 2001 to

August 2001

Asheville, North Carolina

Data Entry

. Data entry of federal documents into the access system.

. Daily document filing.

. Prepared documents for domestic and international shipments.

References:

Available upon request

Contact this candidate