Quality Assurance Customer Service

Anthony W. Nixon

**** ******** *****

Cumming, GA 30040

ablj9l@r.postjobfree.com

770-***-****

Qualification

Summary: 5 years of experience with distribution centers and branch warehouse operations

under WMS inventory system using RF gun. Understanding the values and

leadership, Teamwork training, customer service, and management.

Areas of

Expertise: Problem Solving Customer Relations & Service

Quality Assurance Personnel Management

Training Warehouse Operations

Distribution Receiving

Material Handling

Experience:

2003 to 2008 Ferguson Enterprises, Fort Payne, AL., Roswell, GA.

- Performed multiple tasks in warehouse in shipping, receiving, and surplus returns.

- Acting shipping lead and trainer for new hires and department transfers within the

company.

- Surplus returns department lead handling material and coordinating with vendors to

return product.

- promoted to Shipping supervisor over 20 associates, acting as a liaison between

associates and management.

- Shipped freight throughout the day, dealing with local company trucking, and in

house couriers.

2003 to 2003 Self- Employed

- services repairs and custom upgrades on home/personal computers and installation

of software.

1999 to 2002 Siemens Westinghouse, Fort Payne, AL

- manufactured coils for power generators in stage one production

1996 to 1998

- worked as an understudy in commercial & industrial painting

- Acquired painters certification with U.S. Department of Labor

Education:

1998 to 1999 Middle Tennessee State University, Murfreesboro, TN

1993 to 1994 Talladega College, Talladega, AL

1986 to 1990 Fort Payne High School, Fort Payne, AL

TRAINING: Received Above & Beyond Award for training associates and new hires in

operational procedures involving WMS (Warehouse Management System)

LEADERSHIP: Received Above & Beyond Award for acting Shipping Lead for maintaining

standard operations procedures & performance

PROBLEM SOLVING: Troubleshooting WMS on shipping and training protocol for associates on

RF gun and High jump program terminals

QUALITY ASSURANCE: Audited customers orders for correct materials, quality and condition

before shipping

INVENTORY MANAGEMENT: Handled physical inventory on surplus returns from customers for

credit, resale, and return requests for vendors

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