Customer Service Human Resources
Resume:
Felicia A. Baldwin
Richmond, VA 23225
Home: (804) 231-5903Cell: 910-***-****
Email: ablj9d@r.postjobfree.com
OBJECTIVE: To obtain a position in Criminal Justice and/ or Human resources
in which I will be able to utilize my education, military, and
interpersonal skills to broaden my individual development.
EDUCATION:
Fayetteville State University
Fayetteville, NC
Bachelor of Science Degree in Criminal Justice
GPA: 2.50
Graduation Date: December 2008
RELEVANT COURSES:
Victimology, Special Problems in Criminal Justice, Criminal Law, Juvenile
Justice, Criminal Justice Research, Social Statistics, Criminal Justice
Seminar, Criminal Evidence, Human Resource courses
EXPERIENCE:
United States Army National Guard
Petersburg, VA
Human Resource Specialist
APR 2010- Current
. Handles paperwork for soldiers and their families
. Process awards, promotions, and payroll
. Provide excellent soldier care/customer service
. Clerical duties (printing, coping, fax, scan, and file)
United States Army
Fort Jackson, SC
Basic Training/AIT
OCT 2009-APR 2010
. Soldier in training to serve the United States
Murray Fork Home Care
Fayetteville, NC
Associate Professional/ Group Home
MAR 2009- SEPT 2009
. Handled medication for clients
. Worked with other associates and provided the clients with the best
care and supervision
. Handled all paperwork and documentation of incidents
. Held meetings with social workers, staff, and clients to review goals
achieved/not achieved by clients
McDonalds Restaurant
Fayetteville, NC
Cashier
OCT 2008- FEB 2009
. Handled all transactions on the cash register
. Worked as a team to meet daily goals for the establishment
. Provided all guests and staff with excellent customer service
Fayetteville State University
Fayetteville, NC
Call Center Representative/Research Center for Health Disparities
SEPT 2006- SEPT 2008
. Completed calls to local residents of Fayetteville and surrounding
areas within North Carolina.
. Conducted over the phone surveys about politics, economy, gas
prices, even who they would choose for the next president.
. Provided professional and polite customer service.
Exclusive Staffing- Bank of America
Richmond, VA
Customer Service
JUN 2005- JUL 2006
. Provided customer service, showed teamwork abilities, mailed loan
information to the appropriate loan applicants and/ or attorneys.
. Worked with a team and ensured that we reached certain goals at the
end of the business day.
Sears & Roebuck Department Store
Richmond, VA
Merchandising Associate and Cashier
OCT 2004-NOV 2005
. Provided excellent customer service to all guests and other
employees.
. Ensured that the store was presentable at all times.
. Handled all transactions at the cash register- cash, credit cards,
gift cards, even returns, and store credits. I also have experience
with counting the drawers at the end of my shift.
. Stocked shelves in the back room as well as on the floor.
Southwood Boys & Girls Club of Metro Richmond
Richmond, VA
Club Receptionist and Activity Organizer
SEPT 2000-SEPT 2002
. Supervised the operating of the front desk where I greeted parents,
children and other guests/ visitors whom entered the club.
. Created and organized activities that was be beneficial to the youth
to help enhance their knowledge of things that happen in everyday life.
. Conducted office work for the Club- faxed, filed, emailed important
information.
Southwood Boys & Girls Club of Metro Richmond
Richmond, VA
Mentor/Peer Tutor
AUG 1998- AUG 2006
. Assisted the staff and tutored the children after school- i.e. Math,
English, history, social studies.
. Tutored age groups ranging from 5 years of age up to 17 years old.
. Mentored and held group meetings that discussed issues among the
youth and how they could make a different within their communities.
ORGANIZATIONS
. United States Army National Guard, Fayetteville State Marching Band,
National Council for Negro Women, Criminal Justice Club (Vice
President), NAACP, AUTOS Club
Contact this candidate