Customer Service Administrative Assistant
Resume:
S tephanie R. Hearn
Wichita, KS ***12
ablj92@r.postjobfree.com
OBJECT IVE
To obtain a challenging career which will allow me to use my experience and education while
improving my abilities and becoming a greater asset to your organization.
E DUCAT ION
Wichita State University Wichita, Kan.
Bachelor of Arts in Communications
Emphasis in Integrated Marketing and Communication
Graduation: December 2007
WORK EXPER IENCE
Lowes--Wichita, Kan.
Customer Service Associate, May 2009--Present
Ÿ Provide exceptional customer service
Ÿ Conduct weekly price audits of merchandise
Ÿ Completed Entry Management Training Program
Ÿ Responsible for Lowe’s Realtor Benefits Program--Monthly calls and presentations
Cessna--Wichita, Kan.
Administrative Assistant to Caravan Marketing, July 2008--April 2009
Ÿ Greeted, Assisted, and Directed customers
Ÿ Generated Weekly reports for staff
Ÿ Catered customer briefings
Ÿ Phone support for department
QuikTrip Wichita, Kan.
Assistant Manager and Clerk, August 2004 – September 2008
Ÿ Customer Relations Served customers on a daily basis
Ÿ Merchandising Responsible for ordering and stocking of products
Ÿ Store Maintenance Made sure store was kept up to standards of store operations
Ÿ Business Operations Conducted daily audits of shifts cash
Ÿ Employee Support Served as a role model and a leader
American Heart Association Wichita, Kan.
Intern, October 2006 February 2007
Ÿ Assisted with Heart Gala 2007 Set up for Gala and assisted in the event
Ÿ Created PowerPoint for presentation at Gala
Intrust Bank Wichita, Kan.
Teller, February 2003 August 2004
Ÿ Process transactions
Ÿ Customer inquiries
Ÿ Obtain referrals
O THER SKIL LS
Ÿ Microsoft Word
Ÿ Microsoft Excel
Ÿ Microsoft PowerPoint
Ÿ Familiar with Adobe InDesign, Photoshop
Ÿ Familiar with SAP
Ÿ
EXTRACURR ICU LAR ACT IV I T I ES
Ÿ Member of Gamma Phi Beta sorority –August 2002-May 2004
Ÿ Avid traveler and sports enthusiast
Ÿ Some Spanish speaking ability
Ÿ KSHAA licensed basketball official
Ÿ Assistant basketball coach
PROFESSIONAL REFERENCES
J Alan Wright
Wayne Wright Insurance
Holmes Andrus
Cessna
Cari Spainhour
QuikTrip
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