Customer Service Manager
Resume:
Shannon R. Stelbrink
Lakeland, TN 38002
Home phone: 901-***-****
Objective
To Be a part of a productive and efficient work environment in a company
that I can grow with and exceed in my abilities.
Education
Graduated May of 1991- Northwest Rankin County Attendance Center
Military
United States Army July 1991- December 1992
Honorable Discharge
Employment History
2009- Present Goldstrike Casino, Table Games Dealer
Deal all casino games with the following Duties, offering the
highest level of customer service possible, following all
policies and procedures, maintaining game protection, dealing
on assigned game or games.
2005-2010 Hollywood Casino, Dual Rate Table games supervisor
I was hired at Hollywood as a dealer. I dealt all
table games there. Duties
Included following all policies and procedures
and maintaining game
Protection. Serving the guests needs and giving
the highest level of
Service was also part of my duties. I was
promoted at Hollywood to a
Dual Rate Table Games Supervisor.
2007-2008 Harrahs Casino, Table games pit manger
Over see all aspects of the table games in areas
that are assigned.
See that all policies and procedures are followed
by the supervisors and dealers I am supervising. Take care of
all guests needs by making sure they receive the highest
quality of service. Issue complimentaries, and handle guest
complaints. Settle any disputes a guest may have.
Also responsible for checking, and maintaining
inventory of cards,
dice, and other supplies needed for day to day
operations.
2002 - 2007 Sheraton Casino, Table Games Dual Rate Pit Manager
Over see all aspects of the table games in areas
that are assigned.
See that all policies and procedures are followed
by the dealers I
Am supervising. Take care of the guests needs by
making sure they
Receive the highest quality of service. Issue
comps and handle guest
Complaints. At Sheraton I have also taught
several blackjack and
Craps classes and performed auditions for all of
the different table
games. On January 5, 2006 I was promoted to Dual
rate Pit Manager
1998-2001 Goldstrike Casino, Dual Rate Tables Games Supervisor
I was hired at Goldstrike as a dealer. I dealt
all table games there. Duties
Included following all policies and procedures
and maintaining game
Protection. Serving the guests needs and giving
the highest level of
Service was also part of my duties. I was
promoted at Goldstrike to a
Dual Rate Table Games Supervisor.
Personal References Available Upon
Request
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