Customer Service Sales

To Whom It May Concern:

This letter is to express my interest in the open position. Based on

my skills in customer service, management, and leadership skills, I am

confident that I would be a great addition to your team.

My resume highlights my ability, knowledge, and expertise in customer

service, detailed employee training, and organization of task

areas/industries. . At Petco I used roll-playing techniques to get my staff

more involved with each customer. Also, using ideas I acquired in my

previous retail experience improved our customer satisfaction scores.

As the Front Office Supervisor at SpringHill Suites Marriott, I was

able to take our team to number one in customer satisfaction for the

SpringHill Suites division in Phoenix Az.

During my time at Floor and Decor, I was able to implement new ideas

in customer service, which improved our sales to make the year budget. I

implemented a program called, "Get Involved", which made the leads in all

the departments more aware of everything and taught them how to communicate

in any situation.

I am excited about the open position and the ability to help your

company succeed. Thank you in advance for your time. Please do not hesitate

to contact me if you have any questions.

Sincerely,

Dustin Bolze

13016 N. 1st St. Phoenix, Az 85022 602-***-**** ablj8i@r.postjobfree.com

Dustin Bolze

Objective: To acquire a job in a field that is both challenging and fulfilling. Also, to

be in an environment that is supportive and trustworthy.

Experience: 03/01/2010 to Current GDF Scottsdale,

Az

Salary: $10.00 hr.

.Order Picker/QC

. Sort orders

. Pick and box orders

. QC orders that come down the line.

. Make are goal of 3500 orders a day.

Experience: 08/01/2009 to 01/04/2010 Petco Gilroy, CA

Salary: $15.25 hr.

Cat and Dog Department Manager

. Organize and maintain the dog and cat department

. Manage the store on my MOD shifts

. Push sales to reach our goals each qtr.

. Train all new associates

. Open and Close store

Experience: 02/13/2008 to 07/01/2009 SpringHill Suites Marriott Tempe, AZ

Salary: $14.00 hr.

Front Office Supervisor

. Organize and maintain the check in processes and market

. Manage the hotel when the GM and Asst. GM leave

. Train all new associates

Experience: 05/01/2006 to 01/04/2008 Floor & Decor Tempe, AZ

Salary: $15.25 hr.

Wood Lead/ Key Holder/Floor Manager

. Organize and maintain the wood department

. Teach both the wood and the tile install classes

. Manage the store on my MOD shifts

. Push sales to reach our goals each qtr.

. Train all new associates in our customer 1st program

Experience: 01/18/2003 to 04/30/2006 Linens N Things Tempe, AZ

Salary: $13.35 hr.

Bath and Lifestyles Lead

. Organize and maintain the Bath and lifestyles department

. Promoted from part time to Lead within 5 months

. To track sales in each section to see if is productive or not

. Push sales to reach our goals each qtr.

. Train all new associates

. Provide the best customer service

Education: current degree in progress at Mesa Community College/Arizona State

University

. Pending Bachelors Degree in Business

Interests: Rock Climbing, reading books on real estate and investing, automobiles, golf

References: Kim Breese 480-***-****, Adan Gondolas 480-***-****, Jenn Taylor480-***-****

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